Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
768 reviews
Hotspot ShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Hotspot Shield (hotspotshield.com) has 768 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
768 approved reviews, newest moderated first
Can't open the site 😕
By customer
Response from Hotspot Shield· Nov 15, 2023
Hello! We are sorry to hear that you are having trouble while using the app. We want to help you with the access issue. We have sent you an email with a few questions regarding your concern as we need more details and hope to hear from you. Thank you for your patience and understanding!
Chat didn’t work
By John R.
Response from Hotspot Shield· Nov 15, 2023
Hello John! We are sorry for that the chat is not working on your end. Do you have any issues that we can address? Can you please let us know if you have any questions, concerns, troubleshooting, or if you need information? Alternatively, we will send you an email so that you can share to us your concern. Thank you!
Horrible customer service
By customer
Response from Hotspot Shield· Nov 15, 2023
Hello Saleh! We do apologize for any inconvenience that you experienced. Don't worry we are here to help you. We already checked your ticket and we will send you the details that you need to your email. We always want our customer to be satisfied with our service. If you have any concerns or clarifications, please contact us at [email protected]. We will try to assist you immediately. Thank you for your understanding.
it has made my life easier and the servers are fast.
By Gugu
very quick response the problem…..but the problem couldn’t be solved….can’t watch italian tv…and this problem has been going on for years.
By Peter
Response from Hotspot Shield· Nov 16, 2023
Hello Peter! We are sorry to hear that you are having difficulties streaming Italian TV. We have sent you an email with a few questions regarding your concern as we need more details and hope to hear from you. Thank you for your patience and understanding!
It's great. Thanks a lot.
By E. J.
I request for unsubscribe, however you’re deducting every month the subscription fee, therefore, I kindly request you to deactivate my subscription.
By customer
Response from Hotspot Shield· Nov 13, 2023
Hello! We apologize for any inconvenience. Our support team already processed your request about the cancellation of your subscription. More information about this has been sent to you via email. For any suggestions or clarifications, feel free to contact us at [email protected] Thank you!
the connection is always fast and so easy to use.
By customer
