Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
23 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With Hotely, you can book hotels around the world at great prices. We use AI and a wide network of hotel connections to compare rates, so you can save on every stay. Our team has more than 20 years of experience in travel, and our support is here for you 24/7.
Hotely (hotely.travel) has 23 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3 reviews with 1 star · Clear filters
Made homeless in Memphis. Arrived at my hotel and despite recieving confirmation from hotely, the hotel had no idea who I was. I spent a night homeless in Memphis and had to spend approx 900 euro on another hotel for the remaining 2 of 3 nights. Incredibly poor service and dangerous to do to someone and what I feel is basically a scam. They are now not responding to my emails. Avoid like the plague.
By John Q.
Do Not Book With Them, Made a hotel booking on Friday Oct 9th and my reservation was 13th Oct. i received a call 13th Oct ( the travel day ) from these guys telling me your hotel booking was cancelled! but guys i have already a confirmation email ?? oh sorry sir this confirmation is not valid anymore !!! WHATTT ??? ended up with no hotel booking at my travel day ?? where am i going to sleep ? on the Street sir , the weather is good now! please stay away from them ,,, very very very bad!
By Karim B.
Response from Hotely· Oct 21, 2026
Hi Karim, we’re truly sorry. The hotel was overbooked and could not honour your reservation, and the replacement hotel did not have your booking ready either. We help many travelers every day and this is exactly what we work hard to prevent, so we refunded you in full the same day. If there’s anything else we can do, please email [email protected] and we’ll handle it personally. The Hotely team
Very negative experience, I needed to make a simple change to the date of the reservation and called less than a few hours after realizing this and making the original booking. The team did not communicate with the actual hotel and refused to make this change for me. I was able to speak to the hotel and they made the change quite easily.
By Steven Y.
Response from Hotely· Oct 21, 2026
Hi Steven, thank you for your feedback, and we’re sorry for the frustration. Your booking was a non-refundable rate, so a date change needs approval from both the hotel and our supplier. When you called, our team contacted both, and both declined the change at that time, so we couldn’t move the dates on our side. We’re glad the hotel was able to help you directly in the end. If anything is still open on this booking, please email [email protected] and we’ll look at it personally. The Hotely team
