Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
23 reviews
HotelySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With Hotely, you can book hotels around the world at great prices. We use AI and a wide network of hotel connections to compare rates, so you can save on every stay. Our team has more than 20 years of experience in travel, and our support is here for you 24/7.
Hotely (hotely.travel) has 23 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
23 approved reviews, newest moderated first
Made homeless in Memphis. Arrived at my hotel and despite recieving confirmation from hotely, the hotel had no idea who I was. I spent a night homeless in Memphis and had to spend approx 900 euro on another hotel for the remaining 2 of 3 nights. Incredibly poor service and dangerous to do to someone and what I feel is basically a scam. They are now not responding to my emails. Avoid like the plague.
By John Q.
It was easy to book and no issues with my reservation
By Christina
Great customer support Very good rates compare to other Highly recommended
By Tommy
Response from Hotely· Oct 21, 2026
Thank you, Tommy! Glad you found great rates and that our support helped. See you on your next trip. The Hotely team
Great hotel. Very clean and modern really enjoyed my stay have previously stayed at a different chain ! The Hilton surpassed expectations! Hope to stay here again, and my future travel travels
By Dolly
Response from Hotely· Oct 21, 2026
Thank you, Dolly! So glad you enjoyed the Hilton and that we could book it for you. We'll pass your kind words on to the hotel. The Hotely team
They are so friendly and always remember me when I check in. I travel for work and am there every week. Rooms are really clean and the location is very convenient.
By Theresa Jemiolo G.
Response from Hotely· Oct 21, 2026
Thank you, Theresa! We love helping travelers who are on the road every week. See you on your next stay. The Hotely team
Highly recommend. Great experience.
By Bianca
Response from Hotely· Oct 21, 2026
Thank you, Bianca! Happy to hear it was a great experience. The Hotely team
Got a great deal in Vegas thru this site. Will def come back for the next trip.
By Shawn K.
Response from Hotely· Oct 21, 2026
Thanks, Shawn! Glad you got a great deal in Vegas. See you on the next trip. The Hotely team
Great customer support.
By Leeor M.
Response from Hotely· Oct 21, 2026
Thank you, Leeor! Our support team will be happy to hear it. The Hotely team
