HotelReservations.comReviews of hotelreservations.com

This site is a total scam. Yes, you get a reservation but the fee is astronomical and you have no chance to stop or change it. Customer service is a joke...UGH!

This company as others have said is a complete scam.I booked what had all the looks of the Marriott website,booked a Toronto hotel and the amount on my Visa was not what was quoted and it showed up in US funds with the conversion which was not what I signed up for plus a service charge.I had cancelled mt res directly with the hotel then called these scammers to have my Visa credited and we will see if that ever happens so in the meantime I reprorted these thieves to Visa fraud department.I know its buyer bewhere but if I were Expedia or Hotels.com I would be concerned that these scammers make them look bad.In future Im not ever going to deal with 3rd party bookers

They present as the reservation service from the actual Hotel. They are not. They added taxes of $110.89 for 2 nights in Columbia, SC. It is actually $29. What's more, they did not hold my room. When I arrived late, they had no room for me and I was charged $382 for nothing. There is no one to talk to, they have fine print of no refunds, EVER! They have nothing to do with the hotels rooms they "reserve".

Made a reservation through getaroom.com. When my grandson arrived at the hotel, he was denied a room because he did not have the credit card that the reservation was made with. Now getaroom.com is denying a refund because "the cancellation policy states that it is non-refundable". A reasonable person would assume that if the hotel denied the room, then the reservation was cancelled and should be refunded, regardless of the policy. I still don't have a refund 4 months later.

These People Are Fraudulent: The True Meaning Of BAIT AND SWITCH. Total Liars That Make You Believe You Are Working WithThe Actual Hotel But In reality They Book The Room With Exspedia And Charge You 70.00 Extra. This Company Is A Third Party Trying To Get Your Money By Any Means Necessary And Really They Should Be Ashamed Of Themselves. I Tried To Cancel My Reservation In The Time Frame Allowed To Me And Well You Guessed It They Said It Was To Late. Note: Please Do Not Book With These People Save Yourself Aggravation And Irritation. Avoid At All Costs It's Absolutely "FRAUD" Never Will Happen To Me Again!!!

I was planning a night away with my wife and tired the name of the hotel to pull them up. I clicked the first link that also had the name in the web browser. A website looking like the hotels popped up. I went through the booking process and when I clicked submit I noticed they charged me a $35 fee on a booking that was $60. The hotel directly charged $68 and with fees was ~$75. I realized then that something wasn't right. I immediately called the company and they told me sorry no refunds. I told them that was not current policy of the hotel. They said they're policy is no refunds. They told me if I can get the manager to cancel the reservation and call them back with the name and cancellation then they will consider it. They have already charged my card. Their ad banner says that they have 4.7 starts from trustpilot but clearly they are lying. Do not book with them. It is a classic bait and switch scam.

• We booked a room at the Delta Hotels by Marriott Edmonton Centre Suites for the Roger Waters concert. When the concert was cancelled (due to COVID) both Delta and Reservations told us "too bad". Use the room for the day you booked. No refund, no credit, just triple the regular room rate due to it being a concert day. Delta pocketed $434 for one night and Hotel Reservations.com pocketed their fee. • We travel a lot so going forward, I will never book through Hotel Reservations.com. I have cut up my Marriott rewards card and plan to never stay at one of their hotels again.

I called their customer service number which took a while for them to answer. I spoke to a lady regarding a reservation that was made in error and She told me there was nothing I can do about it. Want to ask to speak to a supervisor she hung up on me.