Host Merchant ServicesReviews of hostmerchantservices.com

When I have an issue - which is quite rare - I can actually get through to a real person to assist. The team at HMS are always quite helpful and they have earned my trust.

When you put your faith, your business and your money in to a company such as Host Merchants Services. You would expect Top quality service. On April 1, one of my associates accidentally ran a Discover, which we do not take what Host Merchant called it was a forced transaction. As our bank account started dwindling rapidly and having to borrow money to keep the business open. I called Host Merchant several times and talk to two associates and each time they told me there’s nothing wrong with my account and we are getting our deposits. On June 19, when the May statement showed up and I too look at it I was appalled by the amount of money that was deposited. Seriously we run more than that amount just on a Friday & Saturday combined. When I called Host Merchant I was able to talk to a manager within three minutes. He explained that our server has created two lanes and roughly 93% or more of the credit cards were jammed and not batching. Seriously we were shy of less than five dollars or $37,000 jammed in the credit card server. Then we had to start dealing with chargebacks. I had no idea what to charge back was but a credit card company is allowed to reverse the charges because it’s too long to batch out. Host Merchant’s was of no assistance to help us try to get our money back or to reach out to the credit card companies and explain to the credit card companies of what happened. Thank God this stopped it right below $800. But now, since we are monitoring things a little closer, we have credit cards be run that are reversing themselves with no explanation. One occasion, they said the credit card company must’ve done that. Now we have another one that never showed up i’m still waiting for an answer from Host Merchant. They were going to reach out to Verosa. This entire ordeal caused multiple issues with my checks to as well as my stylist and their clients. WHO IS RESPONSIBLE WITH OUR MONEY

Wasted my time after days of going back and forth on application only for their reviewer team to deny me. The underwriting team should be the first people to review your application so if you get denied at least you didn't have to go back and forth for days and days until you finally know if you're accepted. Waste of time

Really helped me save money for me and my client, rather than looking for another sales oppourtunity.

Host Merchant Services exceeded our expectations. Ryan and his team made the entire process seamless and stress-free, even with the extra requirements that come with nonprofit organizations. Our new payment system worked flawlessly during our largest fundraiser, and we saw a noticeable improvement in ticket sales and efficiency. After struggling with unreliable setups in the past, this was a huge upgrade.

Customer service is always friendly and goes above and beyond to support my business needs. I was offered a slightly lower rate with another company, left HOST, and was begging to come back within the month. In a world of technologies, nothing tops friendly human English speaking customer service. Thank you HOST!

Ryan was amazing. He helped my Rotary club set up a new payment system that made a huge difference in our ticket sales for our largest fundraiser. We had previously struggled with Square and network issues when selling drink tickets for Oktoberfest. Ryan and his team were able to jump through all of the hoops that you run into with nonprofits and set us up with a great product!

Ryan from Host Merchant Services was referred to me. It was a pleasure to deal with Ryan. He was very helpful and informative with setting up credit card processing for our business.