Great customer service
Great customer service! Very happy with how it is working
By Mads H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
631 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hospitable is the operating system for short-term rental professionals, built to run a single listing or a 1,000-property portfolio on one platform.It fully automates guest messaging with AI, handles rental agreements and deposits, coordinates cleaning and maintenance teams, powers direct booking websites with payment processing, and handles owner management with owner invoicing and payouts.Hospitable offers one of the most comprehensive approaches to protection. It brings guest verification, damage protection, insurance, deposits, fraud and chargeback protection together, protecting properties and revenue across the guest journey.More than 90,000 users trust Hospitable. It has processed $5.2 billion in reservation income, including more than $12M in owner payouts in a single quarter alone, across 300,000+ properties in 140+ countries, and automated 108 million guest messages in 2025.Switch to Hospitable without any downtime or loss of service.
Hospitable (hospitable.com) has 631 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
631 approved reviews, newest moderated first
Great customer service! Very happy with how it is working
By Mads H.
The only reason for not giving a 5 stars is because I am waiting for an app and notifications when we receive messages on the phones. So far my experience with Smartbnb has been beyond my expectations. Great custtomer service, great price, easy to use and helped me get more visibility and more bookings on Airbnb! Can't wait to use the new features as the app evolve. Thank you Samrtbnb you made my life easier!
By Nassau17
This automated communication service works great... if you only use AirBnb. I hope that they will be adding other options such as Homeaway and Booking.com soon. For what it is, it is great. Smartbnb has also helped me dial in my pricing as well.
By Michael
Smartbnb is the best Airbnb automation tool available.
By Ryan C.
highly helpful for my Airbnb business
By customer
All in all nice solid products. Fast updates of messages, cool features like stealth mode, nice auto reply templates. Fair Pricing. Still the product lacks some simple basics. Like airbnb price updates and management of reviews.
By Mr Simon L.
Absolutely 5 stars !!! Nothing to fault
By Fabio
The best integration, messaging and automation software system for Airbnb hands down. Congratulations to Pierre (the founder) for such a successful development. I've been a Superhost on Airbnb for over five years, I've searched through a lot of other systems to help manage occupants and I've tried several. The other systems are either too expensive, don't provide the right level of communication or are too buggy. Smartbnb has built a powerful tool that works extremely well and saves us so much time while allowing us to maintain high quality communication with our occupants. The user experience is the best I've seen in the industry. Software companies like this need to be applauded. Well done Pierre! I highly recommend Smartbnb!
By Jason W.