HorowReviews of horow.com

What a product! Never thought a toilet could be so good. Quick delivery too.

My initial inquiry was not addressed properly. However, Horow promptly followed up, and after my reply, continued communicating with me until the issue was fully resolved. I will do further business with Horow because of their customer service!!

I absolutely love my Horow T38P! Ordering, receiving and installing it was easy-peasy, and I (an almost 60 yo man) was able to accomplish the install all by myself. Yes, the toilet is heavy, but I lifted it with the help of a Plumber's Toilet Lift & Carry Tool that I'd gotten from Amazon before my Horow arrived. Now, about the customer service: Outstanding! They were so patient and helpful. I'd ordered 2 toilets from them to begin with, changed my mind TWICE before finally settling on one (the T38P), which means they had to cancel and then re-order for me, and they did so with no hiccups or complaints. The lady I spoke to spoke perfect English and was super nice. As for the toilet itself, it arrived carefully boxed, extremely well protected and on time. I've had not a single issue in the several months I've owned it. But should an issue develop I'm confident that Horow will assist me in any way they can. Plus they have many videos on their YouTube channel explaining how to replace parts, how to maintain your Horow product(s), etc. I can't offer a single negative about the toilet or the company.

I purchased a one-piece toilet from Horow for our bathroom renovation and I’m very happy with it. I no longer have to worry about dust collecting in all the crevices like with traditional toilets, which is a big plus. I also reached out to their support team and they responded right away, which I really appreciated. It was great that I could order the flush button in black to match my hardware… that detail made a big difference. Overall, I’m very satisfied with the quality and, most importantly, the excellent customer service.

Order was on time

Easy purchase and delivery. Great product, performs well and looks great!

It is a great product and totally change the way that I enjoy the toilet. Even the night light not working after 18 month of use, the representative still kind enough to send me a replacement for free since it was not of warranty period. The replacement was delivered promptly. They replied the email request right away. Recommend to a lot of friends. Thanks!

⭐⭐⭐⭐⭐ Outstanding Customer Service & Excellent Product — Highly Recommend! I rarely write reviews, but this experience truly deserves it. After going through a few challenges during the installation and setup process of the T38P toilet, the customer support team exceeded my expectations in every way. They were extremely responsive, patient, and professional, always willing to help and guide me step by step until everything was resolved. What impressed me the most was their commitment — they did not stop until the product was working perfectly. That level of dedication shows they genuinely stand behind their products. Now that everything is installed correctly, the T38P works flawlessly. The flush is powerful, the operation is quiet, and the modern design looks beautiful in the bathroom. You can tell this is a high-quality product built with attention to detail. It’s not just about buying a product — it’s about the support you receive afterward, and this company absolutely delivered. Because of the excellent customer service and the final performance of the toilet, I would confidently recommend both the product and the company to anyone. Thank you for the great support and for taking care of your customers!