Horizon HobbyReviews of horizonhobby.com

Wie soll man es bewerten wenn ein Sender DX7s aus "Altersgründen" nicht repariert werden kann, Serviceanfragen per Telefon nicht möglich sind und schriftliche Anfragen per Homepageformular, Brief und E-Mail MONATELANG nicht beantwortet werden? Empfänger, die laut Spezifikationen DSMX-tauglich sind sich trotzdem nicht mit einem NX8-Sender binden lassen. Rückfragen? s.o. Leider habe ich eine Reihe von Modellen, welche mit Spektrum ausgestattet sind, aber erweitert wird dies nicht mehr, der NX8-Sender ist das letzte Produkt. Der Umstieg fällt leicht, denn auch die Preise sind, gerade auch wegen des katastrophalen Kundendienstes, völlig überzogen.

Customer service virtually non existant. No phone or chat service and the very rarely answer emails.

My nephew purchased 6s Aarma Kraton for his birthday. 30 minutes into driving it, the gear flew off the motor. We contacted Verizon Hobby to get a new gear and they said they would send 1 free of cost. That is going on 5 months ago and they continue to tell us the part is on its way. My nephew is 11 years old and had saved his money for 2 years to purchase what he believed to be the best remote control car only to remain extremely disappointed to have never been able to drive it. It is now about to be winter and instead of being interested in the hobby, he doesn't even want to talk about it. I recommend not buying any product from Horizon, as it seems that once they have your hard earned money they could care less.

Erste Sender-Reparatur war nicht erfolgreich, aber teuer. Zweite Reparatur sollte erst wieder Geld kosten. Nach Einspruch dann kostenlos. Ob erfolgreich? Bleibt abzuwarten. Aber das Vertrauen ist weg. Kulanzbereitschaft - eher mangelhaft. Bin enttäuscht!

one of the worst companies and products i dealt with. terrible technicians and customer service. purchased a new umx turbo timber at Horizon Hobby Europe. First flight it lost connection to the receiver and crashed. thought it was a one time issue. Third flight it lost connection in 20 meter height and uncontrollable went nose down into the ground. i have the same transmitter running on 10 planes. no issues. did researched that this plane has transmitter issues and sent it for 35 Euros self paid to Horizon. they told me that the receiver cannot be tested because its too damaged. and offered 50 percent off a new turbo timber. meanwhile the price of that plane got 40 percent higher on their website. then they suddenly said the receiver is working?!? i bet they never tested it. its a joke, any reasonable company issues a full refund if they ship a damaged product. i had a broken heli and airplane from Banggood and they issued a full refund and shipping for both. shame on Horizon. never again

I give this company less than a 1 star review. We bought 2 RC boats While on vacation we realize the batteries didn’t work, took them straight back to the hobby store and they would not return them. We were told we had to contact the company horizon so I did they proceeded to tell me under their warranty guidelines, they would not send me new batteries. I would absolutely buy other products in the RC world all day long.

Ordered 2 very expensive RC Lipo batteries. One works, one won’t charge more than 50%. And you can’t run a Lipo below 40% so it’s useless. And, of course, YOU CANT RETURN THEM. What a joke.

Changing this review. This model helicopter is intense. I can feel the wind on my face from 15 feet away. I wish the battery lasted a little more then approx 15 minutes. But it takes quite a bit. At first my helicopter would not bind. I sent it back. They fixed it for free and sent it back. This thing flies so realistically just like a real helicopter its incredibly sensitive to touch the collective, cyclic, or anti torque the smallest movements make this thing just move so quickly! I have taken maybe a dozen give or take real life plane and helicopter lessons. So its uniqueness to a real helicopter is astonishing and so loud you can barely hear just like a real helicopter and your own vortices can throw you off just like a real helicopter! I might order a plane next. The Mustang is looking pretty dope