Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
212 reviews
Horace MannSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horace Mann (NYSE: HMN) is the largest financial services company focused on helping America's educators and others who serve the community achieve lifelong financial success.Through our retail business, we help individual educators identify their financial goals and develop plans to achieve them. Our solutions include auto insurance, homeowners insurance, life insurance and retirement solutions.Through our worksite business, we partner with school districts to provide a comprehensive suite of employer- and employee-paid benefits, such as group life, disability and specialty health insurance, as well as supplemental products.
Horace Mann (horacemann.com) has 212 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
212 approved reviews, newest moderated first
Speaking with a representative gave me exactly what I was looking for in an insurance policy.
By Vivian L.
Response from Horace Mann· May 13, 2026
Thank you for the great feedback! We’re glad you experienced excellent customer service and a quick, smooth policy setup. We truly appreciate your trust in Horace Mann!
Just how polite the agent was when i was talking to her on the phone
By TALMAS T.
Response from Horace Mann· May 13, 2026
Thank you for sharing this! We’re so glad to hear your agent was polite and pleasant to speak with. Providing friendly, respectful service is very important to us, and we truly appreciate your feedback.
The discussion with the representatives and the knowledge they shared. Their guidance was valuable and insightful as this was my first experience(s) using my insurance policies. Due to two storms I needed to use both my vehicle and homeowners policy. Not knowing what to do, who to talk to, or how any of the processes work was an awkward situation to be in. Your staff was extremely helpful!!!
By BRENT C.
Response from Horace Mann· May 13, 2026
Thank you so much for sharing your experience! We understand how overwhelming it can be to navigate your first claims, especially after two storms, and we’re so glad our team was able to provide the guidance and support you needed. Helping you understand the process and feel confident every step of the way is very important to us. We truly appreciate your trust and are always here whenever you need us.
Great communication and prompt results
By Linda S.
Response from Horace Mann· May 13, 2026
Thank you for your feedback! We’re glad to hear you experienced great communication and prompt results, that’s exactly what we strive for. We truly appreciate your trust in Horace Mann!
Great customer service and terrific savings!
By April R.
Response from Horace Mann· May 12, 2026
Thank you for the great feedback! We’re so glad you experienced excellent customer service and terrific savings. We truly appreciate your trust in Horace Mann!
Staff is very helpful, detailed, and honest. Appointments are scheduled quickly.
By Julie R.
Response from Horace Mann· May 11, 2026
Thank you for your kind feedback! We’re glad to hear our team has been helpful, detailed, and honest, and that scheduling appointments has been quick and convenient. We truly appreciate the opportunity to serve you!
The customer service is the best!!! The representatives are always knowledgeable and supportive.
By customer
Response from Horace Mann· Apr 23, 2026
Thank you so much for the amazing feedback! We’re thrilled to hear you’ve had such a positive experience with our team. Providing knowledgeable and supportive service is exactly what we strive for, and we truly appreciate your trust in Horace Mann!
Jarrod Powell made my experience great! He has great customer service skills.
By TRACI S.
Response from Horace Mann· Apr 17, 2026
Thank you for sharing your experience! We’re so glad to hear Jarrod made your experience a great one. Providing excellent customer service is what we strive for, and we truly appreciate your feedback and your trust in Horace Mann.
