hopskipdrive.comReviews of hopskipdrive.com

Unacceptable service and no accountability We’re paying about $65 one way, every day for my child’s school transportation, and HopSkipDrive has been more than 30 minutes late every day this week. On Tuesday, the pickup from school was two hours late. When I called, I was told the company isn’t in control of when drivers arrive or whether they accept rides. That’s not an acceptable answer when rides are scheduled in advance and families are relying on this service to get their children to school on time. The delays affect my child’s attendance and our family’s schedule. There was no clear explanation, no plan to prevent this from happening again, and no compensation offered for the late or missed service. I even asked to be notified by 7 a.m. if a driver wasn’t going to arrive by 7:25, and they couldn’t commit to doing that. Families should be able to count on transportation they’re paying for. Right now, I’m paying a premium price for unreliable service and getting no meaningful communication or resolution

​Working as a CareDriver for HopSkipDrive was an incredible disappointment due to a complete lack of basic transparency and respect for drivers. I invested my time, money, and effort into meeting every single requirement they asked for—including passing drug screenings and achieving my American Red Cross certification. ​Despite doing everything right on my end, I experienced sudden ride series cancellations without warning, followed by an unjust platform ban. It quickly became clear that the company is far more focused on automated app metrics than listening to or supporting the people who actually power their service. If they had simply done their part and treated drivers fairly, none of this would have happened. ​Prospective drivers and users need to be aware of how poorly drivers are treated behind the scenes. ​#HopSkipDrive #CareDriver #RideshareLife #GigEconomy #DriverSupport

Absolutely the worst. If you want to waste months and waste money for a job that never materializes then this is the app for you. After all the bullshit running around from one requirement to another, jumping through one hoop after another, they disqualified my husband with no explanation of why. Based on weeks of experience with them this was likely a screwup on their end AGAIN. What a waste of time, energy, money for zero return. If I could leave - 5 stars I would! Do not be scammed by these assholes. As bad as DoorDash might be this is so much worse.

They allowed me to sign up but didn’t tell me my driving area was over 100 miles away. Refused a refund and stopped all communication with me. Horrible, shady company.

We have used them a few times to pick up my daughter from school, and for the most part it's gone smoothly, but frequently they haven't been able to find a driver to accept the ride until the last minute, which has been stressful. Today they never found a driver (even though I submitted the request two days ago, and earlier in the day they twice reassured me that they would definitely find a driver) so they canceled her ride thirty minutes before pickup. I'm out of town and my husband ended up having to leave work to drive to her school and bring her home. This service is clearly not reliable, which means it is not fulfilling its purpose. We will have to figure out a different solution from now on for those times when neither of us can pick up our kid because there is no point in using an unreliable car service for our child.

The worst customer service and support. They are not helpful with anything. They tell you to call during certain hours, but they only work a few hours, and even during those times, they are not available. No matter what you ask, they never help or take any action. The only reason I am doing this is because I need cash, but their customer service is terrible. Overall, the experience is very poor, and I’m not even sure they are willing to help. Honestly, they should not be in business at all.

𝐏𝐀𝐑𝐄𝐍𝐓𝐒 𝐁𝐄𝐖𝐀𝐑𝐄: 𝐎𝐔𝐑 𝐇𝐎𝐏𝐒𝐊𝐈𝐏𝐃𝐑𝐈𝐕𝐄 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ("𝐊𝐈𝐃𝐃𝐈𝐄 𝐔𝐁𝐄𝐑") We've been testing HopSkipDrive — a school pickup service similar to Uber for kids — over the past several weeks. Their early performance was excellent. Reliable drivers, professional service. We were recommending them to other families. Until this morning. Our boys had an 8:30 AM pickup for elementary school. We heard nothing from the driver or HopSkipDrive until 8:32, which was well after the scheduled departure time. No warning. No call. I had to drive them myself, arriving 30 minutes late to a meeting. Here's the real issue: HopSkipDrive's support team admitted they knew an hour in advance the driver was running late. An hour. Had we been told, we could have made other arrangements (or better yet, THEY could have found another driver). But, that information was never shared. To parents considering this service: the concept is solid, but reliability and communication are non-negotiable when kids are involved. Today, HopSkipDrive failed on both counts. They offered a credit, promised a manager callback and said “better luck next time.” Only the credit materialized. HopSkipDrive — we want to trust you again. But trust requires transparent explanations of what failed and concrete changes to prevent it. Parents are watching.

They pay their drivers about $4.00 a hour after unpaid time, effort, gas, insurance, maintenance and deprecation on your car and treat their drivers like peasants and objects. You are not a human with them. They except so, so much from you but they give a driver so little as humanly possible. If you plan to driver for them, run, run don't walk.