Hope Health SupplyReviews of hopehealthsupply.com

Paid extra for 2 day shipping. No tracking number yet, it’s been 7 days already. Sent 5 emails, no answer. Have canceled order on chat no a answer. Called many times on the phone. Nothing. Worse customer service. I’m calling my credit card to request my refund. PLEASE DONT BUY FROM THIS PLACE.

My first small order was fine. The next larger order, no filters were stitched in, just the shell. I emailed them 4 times and called them over 10 times during a 30 day period complaining and requested a refund (they have no voicemail system). I actually spoke to two representatives in which one said that they changed suppliers. They assured me that the company would get back to me. No reply. They do not believe in "satisfaction guaranteed or your money back". I recommend not using them.

Received order of 200 defective masks. Company will not answer e mails or phone calls. Ripped me off for $277. Don’t do business with them. I have ordered from them twice before and product was fine. These masks are just the outer shell with no filtration. Layers. Save your money, buy elsewhere I am filing a complaint with state attorney generals office of consumer protection. This company needs to be shut down. Considering filing class action lawsuit given the number of cases of fraud I am discovering

Total Scam! Never received my order. Have sent 5 emails to them and no response. Have tried to call them multiple times at many different hours - never anyone to take my call and no way to leave a message. DO NOT ORDER FROM THESE PEOPLE! I can't review the mask because I never got it. Filed a complaint with my credit card company. Scam!

Do not purchase these. I received 60 which cost me almost $100 for my husband who has cancer. The first one he put on ripped at the seam just putting it on. The ear loops are short. I contacted them immediately because they will only refund 7 days after receiving. I have emailed 3 times and there is total radio silence. Horrible produce and customer service

Do not buy masks from this company! They are unsafe and will not protect you from the virus. This company promises to send five-layer face masks. Then the send you one to two layer face masks. Their masks are now only the outer shell, with a little something sprayed on the backside. It is not even two layers. They routinely engage in false advertising. You cannot contact this company to complain. Emails to their contact address are not answered. Phone calls to their phone number reaches a recording that says no one can assist you now. Their return policy says that you have seven days to return products. But you have to get approval from the company to make a return, and they never respond to your contacts so you cannot return anything. This company is unresponsive and uncaring. They are cheating and endangering their customers. Complain about their unethical business practices to the Delaware Attorney General Fraud and Consumer Protection Division. Do a Google search and you will find a consumer complaint form online. This forum does not allow links to be posted. "Thanks for using the Hope Health Supply services (including its website, and mobile and web-based applications, and any other tools, products, or services provided by Hope Health Supply that link to or reference these Terms) (collectively, the “Services”). The Services are provided by REVZR Tech Strategies, LP (“Hope Health Supply”, “we,” “our,” or “us”), located at 2093 Philadelphia Pike #1072, Claymont, DE 19703."

My shipment was short 15 masks. Reached out to Customer Support several times over span of three weeks, zero response. Seems others have had worse experience than me. I believe all the reviews on their website are fake, I published my negative review on their website, it was never published. I'll be contacting my credit card company for a charge back

Some people in reviews say what is the issue! I would of said that before 11/19/21! I have ordered many times 90 of the same 5 layer KN95 masks and have been very happy. Something happened in November they took your money and did not send what you ordered….like in my case receiving 2 layer masks instead of 5 layer. In a blue package which says 2 layer instead of the usual 5 layer mask-white package. I have called the answering service and spoke to many supervisors who say that they receive a ton of calls daily like mine. They send a complaint to Hope health and you receive an email from Hello@hope health supply.com In my case they said we will send you out a replacement….this was in November. I have not received anything. I have emailed many times and receive no response except we sent out the replacement and hope you like the new product. The November email said they would send me out a confirmation number- nothing! They did not post my first review- let’s see if they post this one. Such poor customer service!!!!!!!!!!!!!