masque infra rouge HOOGA
J'ai acheté sur recommandation de l'IA qui m'avait fait plusieurs propositions de qualité. Cependant après 2 mois je n'avais rien reçu...problème de livraison, douane et impossible de trouver mon colis et pas plus de news de la société sur l'endroit où il se trouvait. Par contre après 3 échanges et 2 mois d'attente, ils m'ont remboursé sans aucun problème. Attention que pour l'Europe il y a des frais non mentionnés, il faut donc le savoir mais échanges top et rassurants au final vu le montant
By Laurence G.
Response from hoogahealth.com· Jan 15, 2026
Hi Laurence Thank you for taking the time to share your experience. Unfortunately, international shipments — particularly to Europe — can sometimes encounter customs delays that are outside of our direct control, and in this case the carrier was unable to successfully complete delivery. While that’s frustrating, we agree that clear communication and resolution matter most when issues arise. As noted, once it became clear the package could not be recovered, we issued a full refund promptly and without complication. We’re glad our team was able to provide reassurance given the order value. You’re also correct that European orders may incur local taxes or customs fees set by the destination country. We’re actively working to make this clearer upfront. Thank you again for your feedback — it helps us improve, and we appreciate your professionalism throughout the process. — Hooga