El envío todo bien y también mi pedido…
El envío todo bien y también mi pedido ha llegado todo son los mejores volveré a comprar en este lugar
By Valeria Olivares V.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
149 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find the perfect merchandise for your favorite Honkai: Star Rail characters at Honkai Shop. Browse our collection of badges, figures, and more now!
Honkai (honkai.shop) has 149 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
149 approved reviews, newest moderated first
El envío todo bien y también mi pedido ha llegado todo son los mejores volveré a comprar en este lugar
By Valeria Olivares V.
My purchase experience was great, placing my order and keeping track of it was simple and I got all the information I needed, including last mile shipping information which is very important in Brazil because we do need to pay extra importing fees and taxes. The product came well wrapped and intact and we are very happy with the quality, the figure is stunning and a great addition to our collection.
By Samy N.
fast shipping and trust system, you cannot go wrong with this site.
By Alessandro O.
I've had multiple orders that arrived in great condition, carefully packaged. The quality of the products is rather nice, however one time I've encountered a problem with a specific piece of jewelry, but Honkai Shop wasn't at fault. The customer support team quickly handled the issue without any hassle and I'm truly grateful. They're responsive and really helpful. Thank you so much for your service!! Overall I'm pleased with the shop and I definitely recommend it!
By Alexxa
The products arrived in good shape.
By Kurisu
Well Packed, great condition upon arrival. Items were as advertised. Would shop here again
By Evie L.
They charge over 2x times the price of other sellers, pretend to be an official website with their name, and then despite the scammy prices don’t even have the decency to package the item well. The product box and paper cutout were crumpled on the edges due to careless packaging. Yes, I’m mad enough to leave a review half a year later. edit: Including shipping, other sellers charge much less for many of their items. Their homepage title literally says “Honkai Star Rail” and that they sell official merch. Any mention of being a fan site is hidden in their About section.
By Joe P.
Response from Honkai· Jun 19, 2025
We’re sorry to hear about your experience. However, please allow us to address your concerns. Our prices shown on the website are the final amounts with standard shipping included, and we do not charge any additional fees at checkout. If the item arrived damaged, you’re always welcome to contact us for support — we’re happy to help with any issues. Please also note that we have never stated we are the official website. You can find more information about our shop here: https://honkai.shop/pages/about-us. We will keep improving. – Honkai Shop Team
Russian Post didn’t break my figure and even delivered it right to my apartment. The Kafka figure was pre-ordered in the winter and received in early June. It was delivered within the promised timeframe — from China to Kazan in less than a week. There is customer support, but it's slow — they respond in about two days. Through support, I asked to add extra protective packaging for the figure. They can’t do that on their own without the buyer’s permission. I'm satisfied with the purchase.
By Mustafin E.