Honest PawsReviews of honestpaws.com

I had went round & round with this company back in the fall of 2025. I finally inactivated my orders so they would not ship again. Today 1/29/26 I received an e-mail that an order was shipping to my address & what I was charged.. I am so over this crap.

Unfortunately, this was a terrible experience with both the product and customer service. I received a defective bottle of CBD oil for my dog and initially reached out to customer service right around the one-year mark of the order. During that first conversation, I was asked multiple questions about the order and was explicitly told a refund would be processed. The back-and-forth lasted almost a month, mostly because of delayed responses on their end, despite my repeated follow-ups, giving the impression the issue was being handled. After hearing nothing further, I followed up — and only then was I informed that no refund or replacement would be issued because the order was now “over a year old” and their system has “strict limitations.” Had I not followed up myself, I would never have been notified that the promised refund wasn’t happening. At no point was I proactively told that the refund was denied, despite earlier communication stating otherwise. I also repeatedly asked to escalate the issue and continued to be routed back to the same representative with no resolution. My advice to anyone ordering: open and inspect every bottle immediately upon receipt, because if a defect is discovered later, customer service will rely on technicalities rather than standing behind their product. This resulted in wasted time, money, and false promises, and shows that the company does not stand behind its product or its customer service.

I had a shipping issue that was my fault. Chrissie helped get my address updated and helped me order another shipment without a problem and took care of it promptly. The company's response time is excellent. I enjoyed their use of AI as an initial point of contact, it worked surprisingly well and my issue was escalated quickly from AI service to Chrissie. Very good experience. Have been ordering from Honest Paws for months and have never had any problems. We believe their CBD oil has increased the quality of life for our 9 year old GSD/Belgian Malinois mix.

In my rush to order the mobility oil, I neglected to apply a discount coupon that honest paws sent me— I emailed them and they very graciously agreed to refund the overpayment and honor the discount …that says a lot.

Chrissie helped me in the most professional way. She is knowledgeable, helpful, understanding and has a wonderful personality. Chrissie is exactly what every customer service person should be. She represents “Honest Paws” in the best of ways. She cannot improve because she is already there! I believe Chrissie should be considered for a pay raise. She doesn’t know that I am making this recommendation. Whoever her supervisor is should receive kudos for managing such a great employee. I will be recommending Honest Paws to all of my friends and others who have special needs pets. Sincerely, Ted Brown Calabash, North Carolina (910) 604-0994

Great products that are safe and good for your pet. I highly recommend them.

I appreciate that we were able to solve an issue with an order placed. It took a little while to accomplish it but in the end the representative and company did the right thing by crediting my account. My issue was with the short turn around for trying to correct an error. Thank you very much for all the help.

Be very careful when you checkout or they will continually bill you , definitely dishonest paws, Plus their hemp oil is bogus , no effect whatsoever