Honest PawsReviews of honestpaws.com

Not only are their products incredible and Work so good their Customer service is above and beyond I would recommend them highly to any Pet Owner

They Graciously canceled my account after loosing our two gal pals days apart with kindness and compassion it was greatly appreciated in our most sorrowful and devastating moments....and it meant everything Mitch M. & John F.

Honest Paws is an honest company. They have been very helpful in assisting me in managing my subscription. When my dog passed they were gracious in helping me with returns. So Honest Paws is an honest company. Thank you.

Product works as advertised, though my dog did not like the taste of the drops or treats. Issue though is customer service. As others report, they make it difficult to cancel recurring shipping, and charge for a return, which almost no one does these days. Even after I explained the issue, that they failed to cancel the auto order, they refused to provide refund, and then simply stopped responding to my emails. There are many options out there with better customer services.

A continuing subscription was set up for their product without my approval, (or at the very least, it was not readily apparent during the first order.) I contacted them and received confirmation that the subscription was cancelled and they then shipped the next 'order' the following day. They do not offer a speacialized return shipping process for returns/refunds. Customer is responsible figuring out the return process and full return cost. Buyer beware.

I purchased three hemp oils for my golden retriever who was declining. He passed away a few weeks ago I called them immediately to tell them to stop the order. Right after that I received another deduction from my checking for $60 AND just today – August 31-they took another $60 out of my checking account. I canceled this weeks ago via telephone. I just called them and left another message. II had requested a refund with postage and to stop the deliveries and no one listened or obviously cared about my dog dying. Despicable treatment. Would never recommend them again

I paid the extra $12.99 for "expedited shipping" for a bottle of CBD oil because I noticed that their shipping took several weeks on past orders. This "expedited" shipping that I paid extra for actually took LONGER than regular shipments. When I asked HP about my order and why it was taking so long, pointing out that I paid extra, I was sent auto-response emails, blaming "third party" shippers and taking no responsibility for the long shipping time. So, they will charge you $12.99 and then do nothing to "expedite" the shipment. Scam.

This review is about disHonestPaws 100% RISK FREE 30 day money back guarantee. When one highlights that across their website they really should mean it Purchased four of their CBD mobility dogs 250mg across three orders. First two orders we found that their CBD oil didn’t help our 38 pound pup. Third order we ordered two more crossing fingers hoping for some good results. Nope, so in the meantime we tried another brand of CBD oil for dogs which thankfully seems to be working fairly well. So we called honestPaws to get a return authorization for the two newest bottles. Rep Jenifer said they’d honor their RISK FREE guarantee for just one bottle - they will cover the one opened bottle but not the second unopened bottle. What?!!? That makes zero sense since they’re all the same product and obviously the second bottle isn’t going to work. Identical product same order. Nope only applies to the one opened bottle. So I said I’d open the second bottle, try it and afterwards since we know it’s not going to work call them back and request to return both opened bottles. Also asked for a supervisor callback. Didn’t hear back, I called same 1-844-729-7790 and this time got Mariam. Explained that we had two opened bottles of their 250mg CBD for dogs and wanted to return them under their 30 day risk free guarantee. She asked how many orders total have we made so I explained the orders of one, one and two bottles of CBD 250mg dogs. Sorry, she said their RISK FREE guarantee only applies to someone’s first order! What??!!? Immediately I explained that I had spoken to their Jennifer earlier and about our conversation and Jennifer said no such thing. Said Jennifer explained that they’d honor their satisfaction guarantee only if bottles were used/opened and Jennifer would money back guarantee the opened bottles from our third order. Now Mariam says alright we can only take care of one bottle but not the second - because Mariam finds the notes from earlier call with Jennifer (actually Genesis but Jennifer didn’t care to clarify such as I called her Jennifer a dozen times on the phone call) Well which is it? RISK FREE guarantee only applies to customer’s first initial order or returns for opened bottle but not your second unopened bottle? Or returns for just one of two opened bottles? Changing scripts. Do or say anything to reject your RISK FREE money back guarantee request. Asked for a supervisor callback right before Mariam hung up on me. So different answers different scripts. HonestPaws is in no way wanting to stand behind their products nor honestly honor their so called satisfaction 30 day RISK FREE money back guarantees. They don’t make it easy. They don’t want to stand behind their products nor uphold with a little integrity their claims of satisfying customers. Reasons for writing this honest review. RISK FREE should mean no risk or am I stupid crazy? Especially after purchasing four bottles. A bunch of lying caca from a very dishonestPaws