Honest PawsReviews of honestpaws.com

Response from Honest Paws· Aug 25, 2026

**Option 1 – Warm & Professional** Hi there, we’re sorry to hear about your experience. We’d really like the opportunity to learn more and understand what happened with your pups and your concern regarding the warranty. We have limited information available through Trustpilot, so please reach out to our team directly with your order details. We’ll be happy to review this further and escalate your concern to the appropriate team. - Honest Paws🐾

Response from Honest Paws· Jul 15, 2026

Hi there, We're sorry to hear that your experience with both our product and our checkout process didn't meet your expectations. We understand how frustrating it can be when a product doesn't deliver the results you were hoping for, and we also appreciate your feedback about the subscription option and our return fee. Your comments are important to us, and we'll be sure to share your feedback with our team as we continue working to improve both our products and our customer experience. Thank you for taking the time to share your thoughts with us. If there's anything else you need help with, feel free to reach out to us. - Honest Paws🐾

Response from Honest Paws· Jul 15, 2026

Hi Marla, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. We always aim to clearly inform our customers whether they're selecting a one-time purchase or a subscription during checkout, and we also send confirmation emails with subscription details. We understand how frustrating this situation was, and we apologize for the disappointment. We reviewed your account and can confirm that our team has already canceled your subscription. If there's anything else we can do to help or if you have any additional questions, please don't hesitate to reach out. We're always happy to assist. - Honest Paws🐾

Response from Honest Paws· Jul 15, 2026

Hi Karen, We're sorry to hear you feel this way. We weren't able to locate any recent interactions associated with your review, so we'd love the opportunity to learn more about what happened and make things right. Please reach out to our team here: https://www.honestpaws.com/pages/contact-us. We'll be happy to look into your concerns and do everything we can to help. We appreciate your feedback and hope to hear from you soon. – Honest Paws 🐾

Response from Honest Paws· Jun 18, 2026

Hi, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We never want any customer to feel ignored or have a negative interaction with our support team. We sincerely apologize if we fell short of your expectations. Regarding Onward Checkout+, this is an optional service that provides benefits such as shipping protection, free returns, and an extended satisfaction guarantee. We understand your concerns about how it appeared during checkout, and we're sorry for any confusion this may have caused. Your feedback is valuable, and we'll be sharing it with our team as we continue working to improve the checkout and ordering experience for our customers. – Honest Paws

Response from Honest Paws· Jun 18, 2026

Hi Erin, We sincerely apologize for the experience you described. We understand how frustrating it must have been. This is not the level of service we strive to provide, and we're sorry for the inconvenience caused. Please know that we take feedback like yours seriously and will be reviewing this situation with our team as we continue working to improve our processes and customer experience. We appreciate you bringing this to our attention and regret that we fell short of your expectations. Please continue to communicate with our team and we hope you give us a chance to make things right. – Honest Paws

Response from Honest Paws· Jun 17, 2026

Hi Casey, First and foremost, we are deeply sorry for the loss of your dog. We understand how difficult this time must be, and we're sorry that your experience added to your frustration. After reviewing our records, we can confirm that we provided a complimentary return shipping label and have already processed your refund. If you have not yet seen the funds reflected in your account, we recommend checking with your bank or credit card provider, as processing times can vary. We appreciate you bringing your concerns to our attention, as feedback like yours helps us identify areas where we can improve our customer experience. If your refund has been received and your concerns have been resolved, we would be grateful if you would consider revisiting your review. Please don't hesitate to reach out if there is anything further we can assist with. – Honest Paws🐾