Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,736 reviews
Honest PawsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,736 approved reviews, newest moderated first
Genesis was so helpful and quick to help me with my order!!
By Jane
Response from Honest Paws· Jul 29, 2024
Thank you for your feedback, Jane! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
I had no problems ordering the dog treats. When I had to change the timing of the new shipment to a later date it went smoothly. My dogs like the treats.
By Beverly
Response from Honest Paws· Jul 29, 2024
Thank you for sharing your experience with us. We're so happy to hear that everything worked out for you and your dogs. This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
Great products and our dog really loves them.
By Robert P.
Response from Honest Paws· Jul 29, 2024
Thank you for your feedback, Robert! It's wonderful to know that your dog loved our product! Your feedback means the world to us, and we're dedicated to creating products that bring joy to your furry friend. If you need any help or have more questions, don't hesitate to contact us. If you need anything else, just give us a shout. ~Gina 🐾
First of all this is such a great company with a stellar product my dog enjoys. Second of all they have the best customer care of any dog food or animal supply company I’ve ordered from. Gina Perkins was on it! Not only did she solve my issue in break neck speed but she was super kind, thorough and helpful. Great company and highly recommend to all pet parents.
By Lindsey H.
Response from Honest Paws· Jul 26, 2024
Thank you so much for your feedback, Lindsey! We are truly happy to know that your dog is enjoying our product. Your pet's well-being is our top priority. Thank you for the kind words, it is my pleasure to help and we're here for you if you need any other assistance or have more questions. Thanks again for sharing your experience! ~Gina 🐾
Ordering was quick and easy.
By Guest
Response from Honest Paws· Jul 26, 2024
Thank you so much for your review! Remember, we're here for you if you ever need anything or want to share your thoughts. ~Gina 🐾
At the beginning of my experience, I was very discouraged. An order had been lost in the mail. The company did reship to me; however, that shipment was delayed. The 4th of July is very stressful with our animals and I really needed the product. Your employee, Gina Perkins, stayed right with me through the whole process and did her absolute best to make it right. I was frustrated and she just kept encouraging me and working on the problem until it was totally solved.
By Cheryl L.
Response from Honest Paws· Jul 26, 2024
Thank you for sharing your experience with us. We're so sorry to hear that you had issues with your order. Thank you for your honest feedback and for the kind words. It was my pleasure helping you! If you need anything else, feel free to reach out! Thank you for choosing Honest Paws! ~Gina 🐶
My order from honest paws came on time and as expected
By Love my fur B.
Response from Honest Paws· Jul 26, 2024
Thank you so much for your feedback! We are truly happy that your order came on time. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help make your experience with us as smooth as possible. Thanks for your support! ~Gina 🐾
Truly Amazing Experience, Supporting Amazing Products! Genesis Took Fantastic Care of Me & Answered All of My Questions, Plus More! Thanks Again! We Need More Humans Like Genesis in the World :)
By Cynthia P.
Response from Honest Paws· Jul 25, 2024
Thank you for your feedback, Cynthia! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
