Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,736 reviews
Honest PawsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,736 approved reviews, newest moderated first
Customer service was exceptional. Genesis was lovely to work with. These folks truly want to create a high quality product that WORKS for our fur families. Highly recommend.
By Carol
Response from Honest Paws· May 9, 2024
Thank you for your feedback, Carol! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
Product seems to be helping my anxious dog.
By Gayla G.
Response from Honest Paws· May 9, 2024
We're so happy to hear that our product is helping your dog! This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
Génesis is true professional. She thoroughly answered my questions and showed she cared. She has great customer service skills.
By Carolina
Response from Honest Paws· May 8, 2024
Thank you for your feedback, Carolina! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
This is one of the best companies I’ve ever dealt with! I’ve used their CBD oil in the past for calming my dog. I ordered the CBD calming soft treats for my ShihTzu but he did not like them and wouldn’t eat them. I cancelled my subscription because of this. I got an email from them saying they were refunding my money! I didn’t even ask them to! Honest Paws is a great company you can trust!!
By Paul D.
Response from Honest Paws· May 8, 2024
Thank you for your feedback, Paul We're glad you're satisfied with our service. We're happy to hear that our team was able to answer all your questions. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help make your experience with us as smooth as possible. Thanks for your support! ~Gina 🐾
The customer service with Honest Paws is top notch. If I ever have an issue, the help comes quickly and efficiently. Miriam is unbelievably helpful and a pleasure to deal with. Thank you all for always making my transactions as easy as possible.
By Summer
Response from Honest Paws· May 8, 2024
Thank you for your feedback, Summer! We're happy to hear that Miriam was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
I've done business with this company for years. I love their products, customer service, and everything else. And so do my pets!
By Kathy T.
Response from Honest Paws· May 8, 2024
Thank you for your feedback, Kathy! We're glad you're satisfied with our service. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help make your experience with us as smooth as possible. Thanks for your support! ~Gina 🐾
They don't work at all for my puppy.
By Dena J.
Response from Honest Paws· May 9, 2024
Thanks for sharing your feedback, Dena! We're sorry to hear that our product did not work for your puppy. We've reached out to you via email to help you further, and please don't hesitate to respond. We're always here to help! ~Gina🐾
Honest Paws has the best customer service. They were understanding about the broken bottle received in the mail and quickly replaced it at no extra charge! Wow, I was amazed and very happy my pet would be getting his calming meds.
By virginia A.
Response from Honest Paws· May 8, 2024
Thank you for sharing your experience with us. We're so happy to hear that you found our customer service great! This is always our goal. If you need anything else, feel free to reach out! ~Gina 🐶
