Working with the doctor went well but automation needs a lot of work
Working with the doctor went well. Constantly struggling to get help or answers to questions is getting annoying. All you can reach is AI and responses are very generalized. Already considering going somewhere else to avoid the automated frustrations
By BENJAMIN
Response from Hone Health· Sep 26, 2025
Hey Benjamin, this is definitely not what we like to hear, nor is it the typical experience with Hone's Care Team. Let me connect with our Care Team leadership, and we'll make sure to get your case taken care of ASAP! Plus, we'll make sure communication going forward is much more improved!



