Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
174 reviews
HomeyfadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homeyfad is listed under Furniture Stores in Newark, Delaware.
Homeyfad (homeyfad.com) has 174 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
174 approved reviews, newest moderated first
I really like the travertine stone table lamp. It is modern and looks amazing in the interior! Absolutely love it!
By Kate
Response from Homeyfad· Jun 12, 2026
Dear Kate, Thank you so much for your feedback! We are really glad to hear you love the travertine stone table lamp and that it fits so well with your modern interior. We truly appreciate your support! Best regards, HomeyFad
They put the charge through on my card before I even placed the order. I was still on the shipping tab when the charge went to my account. When I saw how long it was going to take to get the chair, I decided not to purchase it. But they had already charged me for it. I had to call the bank and tell them it was fraud and now I have to get a new card and update all my auto pay bills that are linked to that card. Big fat headache. Poor business practice.
By Jessie L.
Response from Homeyfad· Dec 17, 2025
Dear Jessie Leppin, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We would like to clarify that no charge is finalized unless an order is successfully placed and confirmed. In some cases, when entering payment details during checkout, your bank may place a temporary authorization, which can appear as a pending charge, to verify the card. This is not a completed charge and usually disappears automatically within a short time if the order is not completed. And this is a normal temporary authorization initiated by the bank, not an active charge made by the merchant. That said, we truly regret the inconvenience this caused you and the stress it added. This was certainly not our intention, and we take feedback like this very seriously. We are continuously working to improve our checkout experience and communication to prevent similar misunderstandings in the future. If you are open to it, we would be happy to review this case further and provide any documentation needed for your bank. Please feel free to contact us directly so we can assist you properly. Please note that our only official communication channel is our support email: [email protected]. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Sincerely, HomeyFad Team
Order product named "Atrovirens" on 10/26/25. Received product 12/13/25. Bad logistics. Product was scratched. No instructions. The product I got was not the same as the picture. It appeared as the bottom of the chair was adult size and matched with a kid sized top portion of the chair. The product I reveived is not the same as the picture. Literally, the chair I received has noticeably different parts than the image of the chair I bought. The material I got looked like cheap vinyl and was flat when it should have had some plush. I would return the product but I don't even want to deal with this company anymore. I will cut my losses. Hopefully, you don't make the same mistake. Definitely not worth the wait, money or frustration. Since writing my initial review, Homeyfad has reached out to me. The company and I have come to a mutually acceptable arrangement. The company representatives were professional.
By M G.
Response from Homeyfad· Dec 15, 2025
Dear customer, We sincerely apologize for your unsatisfactory shopping experience. Regarding your situation, we are more than willing to offer any guidance or support that might help improve your experience. We have already sought a suitable solution via email from you and are looking forward to your prompt reply. Sincerely, HomeyFad Team
I just got scammed by this website for $5500 dollars. I put in an order on line for 3 barstools paid with amex and never got a confirmation. I called and left a message. Someone called and said the order was incomplete so they wanted to redo it in the phone with me on my debit card via Apple Pay. They kept claiming I was doing it wrong so the card got charged 4 times and when I found out they said they will credit me. I never got reimbursement, Apple Pay told me I was scammed and obvious never got the stools . I don’t believe any of the reviews and responses. The email they used was Homeyfad@ yahoo.com. The phone numbers listed don’t work and the guys who called me are all calling from different numbers. I am reporting them everywhere.
By Massy F.
Response from Homeyfad· Dec 9, 2025
Dear customer, We are very sorry to hear this bad news. After verification, there are 2 orders in our system. One order was shipped on November 27th, and the other is currently being prepared for shipment. We have provided you with email contact information. Please do not believe any phone numbers or email addresses that are not displayed on our website and claim to be related to payment. Official Website: https://homeyfad.com/ Phone(Only one): 332-261-6457 Email(Only one): [email protected] Finally, we once again express our apologies for what you have experienced. We will work together with you to solve this problem. If you have any other questions, please feel free to contact us. Sincerely, HomeyFad Team
I emailed this company twice with my latest email on Dec 5th They are just trying to make it seem like I didn’t. Check your emails. You have my money when the order was placed on Nov 14. order #HF4873. I will be filing a claim with PP and my credit card company soon.
By Joyce
Response from Homeyfad· Dec 9, 2025
Dear customer, We sincerely apologize for the inconvenience. We'd like to clarify that our shipping process consists of two stages: first ocean freight shipping to the destination port, followed by UPS/Fedex delivery to your home. Your order has arrived at the port. After the unloading is completed, UPS/FedEx will receive your package and deliver it to your doorstep. Thank you for your understanding. Sincerely, HomeyFad Team
I would really rate my experience as incomplete. The light we received is gorgeous and just what we wanted but it came with three of the globes for the light that were totally busted. We are still awaiting the promised replacement of the globes so our experience is awaiting arrival and so far we have not been able to get a response for a tracking number for the promised replacement globe.
By D J.
Response from Homeyfad· Nov 24, 2025
Dear D JAMESON, We sincerely apologize for not updating you sooner. We have arranged the shipment within the promised 3 to 5 business days and also covered the cost of expedited shipping for you. We sent you an email on Nov. 14 containing the tracking link. Please check if you have received it. If you have any further questions, please feel free to reach out to us via email. Once again, we are truly sorry for the damage caused during transit. We are committed to providing you with a satisfactory solution, and we appreciate your understanding. Sincerely, HomeyFad Team
Absolutely horrible. I put an order in over a week ago and never heard a word. I’ve contacted them on every platform possible, I finally received a response saying they need to check over the products. Their website said everything was in stock. Now I just want a refund for the nearly $700 worth of stools that haven’t been shipped. I don’t know what kinda chop shop this is but no thank you. I want my money back so I can buy something to sit on. Homeyfad is 5 thumbs down!
By Amee
Response from Homeyfad· Nov 24, 2025
Dear Amee, We are very sorry that our processing time did not meet your expectations. We sincerely apologize for any inconvenience this has caused. To clarify, our estimated processing time is 7 business days, and for large or multi-item orders, it may take up to 1–2 weeks. Because your order includes multiple items, we need a bit more time to carefully double-check all the details before shipping. This helps us ensure that everything is accurate and that your delivery goes as smoothly as possible. At the same time, we have processed the cancellation request for your order as requested. The refund has been arranged and will be credited back to your original payment method within 7 business days. Once again, we sincerely apologize for the concern this purchase may have caused, and we truly appreciate your understanding. If you have any further questions, please feel free to reach out to us via email. Sincerely, HomeyFad Team
I never got the furniture i ordered
By Megan F.
Response from Homeyfad· Nov 18, 2025
Dear Megan FitzGerald, Thank you for sharing your feedback, and we sincerely apologize for any concern this situation may have caused. We have followed up with you through email and reviewed the tracking information. Your package is currently out for delivery and is expected to arrive on the 20th. We also sent the tracking link so you can easily monitor the latest updates. If you have any additional questions or need further assistance, please feel free to reach out. We are here to help and want to ensure everything goes smoothly for you. Sincerely, HomeyFad Team
