Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
329 reviews
HomesnapSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With easy-to-use mobile technology fueled by unmatched, real-time data intelligence, Homesnap is changing the way real estate agents connect with consumers and serve their clients. The industry-endorsed Homesnap platform leverages real-time data from over 200 MLSs to empower millions of consumers with a superior home search experience, while providing over 85% of U.S. agents with access to powerful mobile tools that automate their work and accelerate their success. The integrated Homesnap platform is transforming the industry by bringing real-time to real estate. More information can be found at www.homesnap.com.
Homesnap (homesnap.com) has 329 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
329 approved reviews, newest moderated first
Homesnap customer service is amazing. They feel like family and help in a very personable way. Emily even calls me in response to my support emails to make sure that I am fully taken care of. She's amazing. I'm super happy with this service!
By Easily Q.
Response from Homesnap· Nov 20, 2020
That is incredible to hear! Thank you so much for sharing your experience with us!
Being new to the business, I've needed a bit of hand-holding. Kevin has been more than great at doing just that. Very patient, informative, and helpful! Thank you.
By Jacqueline P.
Response from Homesnap· Nov 10, 2020
We are so glad to hear that you had a great experience with Kevin and our app! Thanks for taking the time to leave a review!
Immediate feedback, very professional. Thank you!
By sue
Response from Homesnap· Nov 9, 2020
Glad to hear it! Thanks for taking the time to leave a review!
This service is separate from Homesnap Website. It's a lead service that is the "WORST" investment anyone can make. Vahid managed the lead dept. They sent me spanish speaking leads although aware I did not speak spanish. I was told that it would be corrected. It never was. 99.7% of the leads they could not vent but yet still considered them a HOT lead even though they spent 8 days attempting to reach out to potential customer with no response. This is a waste of money. Beware the ads for this Concierge Service states google leads, however, the receipt after payment reads FB & IG. I never received any leads from IG. They were not responsive to my complaints to resolve issues. I had 32 leads which none could be reached. If you are looking for a lead service with real leads Realtor.com lives up to the services offered. You will not get a ROI on this service.
By Cannon
if you sign in be very carefull because they will start charging like crazy. I signed for one property and they charged me for 5 even properties that were under contract were I was the buyers agent. I dont ever recommend anybody to use this ap. I will never use it again.
By Jose D.
I needed an update on my profile that could not be taken care of on line. I emailed support and within 1 hour they had my information updated for me and a confirmation email sent back to me. Fast, friendly and efficient service!
By Mary H.
Response from Homesnap· Nov 9, 2020
Thanks for sharing your experience, Mary!
I love the quick response that you give. The customer service is exemplary.
By Angela M.
Response from Homesnap· Nov 9, 2020
Incredible to hear! Thanks for taking the time to leave a review, Angela!
Thank You for the Service.
By Dr. Jerry N.
Response from Homesnap· Nov 9, 2020
Thank you for the review!
