Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
191 reviews
Home InsteadSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Home Instead, we’ve been dedicating ourselves to helping seniors live safely and comfortably at home with care that’s both personalized and deeply human since 1997.We provide 60 million hours of care annually from more than 100,000 Care Pros. Our Home Instead network spans 6 different countries totaling nearly 1,200 locations, with more than 650+ offices across the US and Canada.
Home Instead (homeinstead.com) has 191 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 51 reviews with 5 stars · Clear filters
My mom is taken care of by Susan one of the nicest person I have met. She always has things planned for my mom to do, my mom always looks forward to her visit. Great job Susan. This is the Windsor Ontario location.
By Fernanda M.
I'm a disabled Vietnam era veteran and receive cleaning services twice a week from nome instead. Ann Marie and Lisa both provide excellent home cleaning, laundry, and dish washing for me. They are both always on time. They also always ask if there is anything else they can do. They even take my dogs out for me when I'm not feeling well. The owner John is always available to answer all of my questions and works with the VA to get me the help I need. I highly recommend home instead in New Port Richey to everyone needing home care.
By James N.
We have my 92 year old Dad living with us. We need a little bit of time to do our own errands so we hired Home Instead to help us out. We have been incredibly fortunate to get a care giver that does what ever it takes to make Dad happy. They go for rides to see the sunflower fields, the pick up black walnuts and clean and crack them. Juli George is attentive, kind and compassionate. She is a shining example of what a care giver should be. Thank you Juli and thank you Home Instead.
By Darlanna B.
I Really enjoy the fact that I can speak to a person instead of a AI, this is a big plus for me. I have in the past had 3 different agencies and " Home In Stead" surpasses all the other. The Staff is wonderful, helped and polite. All the care givers are consistent, and this is a: BIG PLUS" I Highly Recommend them to everyone
By customer
We have Cartieva Tompson helping with my grandfather's care, and my grandmother speaks very highly of her
By Price
Since 2021, my family has been utilizing services from Home Instead. The experience has been wonderful. Our caregiver has practically become part of our family and makes me, as a daughter, feel so at ease. I know that my mom is cared for in a way I would love to provide if I didn’t have to work. The company works with families to find a caregiver who matches their clients' needs and personalities. You should always feel free to contact them with any questions or concerns you may have!
By Packers W.
Jena S was an incredibly compassionate and professional caregiver to my father for the last 5 weeks, so much so that my father would ask each night if Jena was coming back the next day. The communication with the local coordinator, Becky B, was top-notch. I am truly impressed with the service from start to finish. Can I give them more than 5 stars??!! Thank you, Home Instead, for making our experience a wonderful one.
By Megan H.
My aunt’s caregiver is amazing. She takes care of every aspect of my aunt’s needs from health to taking care of groceries, pets, and the house. She is kind and compassionate and extremely patient with the many demands and requests my aunt has on a daily basis. Our family appreciates her so much. She has become quite a dear friend.
By Lynnette A.
