homehealthcareshoppe.comReviews of homehealthcareshoppe.com

I purchased the LumboTrain Back Brace, which they are still selling on their website at the time of writing this review. After more than a week of not receiving any updates on my order, I sent them an email asking for a status update. They responded the next day, telling me that their sales team would look into it. About a week later, I sent another message following up because they never got back to me. The next morning, they cancelled my order, and in the evening, they informed me that they could not fulfill it because the item was on backorder. This means they are selling items they don't even have in stock. When I placed the order, I was recovering from a herniated disc and had an upcoming trip. I ordered well in advance, but they wasted about two weeks of my time before cancelling. That is unacceptable.

If I could give them a minus I would. No way of of communicating with the company. There’s a phone number there, but it’s never answered. Doesn’t matter when you call or which day you call it’s never answered just goes dead. The company’s telling me their part is complete, how can it be complete when I have not received the product yet I have no idea where my product is at this time or when it will arrive I’m thinking maybe I fell into a scam.Werner.

You cancelled my order without explaining.

Ordered on September 6 - sent an email on 8 requesting expedited delivery - told they would look into it - no response after - sent email requesting update - told it was late due to back order - then told they were looking into it…. Still no delivery… can’t phone as calls are not answered… VERY POOR CUSTOMER SERVICE - WILL NOT DEAL WITH THIS BUSINESS AGAIN

I placed my order with Home Health Care Shoppe on September 3, 2026, and received an order confirmation. After nearly two weeks, I still had not received a shipping confirmation or tracking number. When I checked their website, my order status still showed “Not yet shipped.” I called once on September 16 and twice on September 17. No one answered, so I left voicemails, and not one of my calls was returned. I also emailed on September 17 asking when my order would be shipped and received no response. I later emailed again requesting that the order be cancelled and refunded because it still had not shipped. Again, no response. Then, on September 18, I received an email asking me to confirm whether I had received my order. The options were that I had received it, that I had not received it in which case I was told to wait another 24–48 hours and contact Home Health Care Shoppe or that I had cancelled my order. I found this ridiculous considering I had already contacted them multiple times by both email and phone and every attempt had been ignored. They eventually sent me an email on September 18 confirming that my order had been cancelled and that was it nothing more. No apology, no explanation for why an order placed on September 3 had never shipped, and no information about when my refund would be processed or when I could expect my money back. Their website may show good products, but based on my experience, their customer service is horrible. You should not charge customers for products, fail to ship their orders, and then ignore their emails, calls, and voicemails. To make matters worse, my bank charged me a $3 transaction fee, so I lost money on an order I never even received. I will never order from this company again and absolutely do not recommend them.

They delivered the wrong walker basket. I was supposed to get an open one that you can put more in when shopping but I got one that closes with a zipper. It is smaller inside and holds less. I also didn't come with any hardware to put it on so my husband had to use the hard ware from the old to attach it.

I STILL have NOT Received my order from July 28....4 Phone calls- NONE have been returned and 2 Emails which ALSO HAVE NOT been responded too.

My order still has not shipped, despite the website saying it was in stock. No reply to my most email. Is this a scam?