Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
107 reviews
HomebaaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space.With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Homebaa (homebaa.com) has 107 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
107 approved reviews, newest moderated first
My shelving order came with no instructions. Discovering my shelves originated in China, I was pretty sure I'd never get a response to my customer service request for instructions. But, to my surprise, an email response came the next day. Even though it took several attempts to identify my specific shelving (I lost the original invoice), the last email came with an attached video of instructions showing how to put it all together. Great customer service!!
By Suzy
Do not buy from Homebaa. There was no indication at the time I ordered that this is just another Chinese drop-shipping junk company. Anyway, nine days after I had purchased I still had not received any notice of shipment so I emailed customer support. Wouldn't you know that it just so happened that they had literally just shipped it? What a coincidence. It still took two more days to receive a shipping confirmation email. The link for the shipping takes you to a very sketchy company 17Track which I have since learned is not an actual shipping company but rather is a tracking platform which I further learned is often used by both drop shipping companies (legitimately) but also by fraudsters to create fake tracking numbers. Giving Homebaa the very generous benefit of the doubt that they are not a front for fraud, the 17Track website states that it can take up to 60 DAYS to receive your order. There is no way to directly contact 17Track, the website only provides a FAQ page, but I digress. After another 2 WEEKS passed I emailed Homebaa again and let them know that if I didn't receive my order in the next few days that I wanted to cancel and get a refund. They told that their records indicated my ship would arrive at a US port in ANOTHER 2 WEEKS and that there was no telling how long it could be held up in Customs. This I now realized that at best I was dealing with an awful drop shipping company or a fraudulent company, both being nearly identical in nature. At this point I was done with them and told them I wanted a refund. They tried to offer free shipping and then a 20% discount but I was done. Of course they told me that I would need to contact 17Track to let them know I wanted to refuse delivery despite knowing that there is no way to contact 17Track. These are the games they play. Homebaa didn't issue a refund so I called my credit card company and got a refund. Do not buy from Homebaa. Full stop.
By Jonathan
Response from Homebaa· Nov 26, 2025
Dear Customer, We’re truly sorry to hear about your experience and appreciate the opportunity to clarify a few misunderstandings. All products are shipped directly from our factory warehouse through legitimate, verified logistics providers. We do not fake shipments. The tracking link you received via 17Track is a standard platform used to monitor shipments. While 17Track is not a shipping carrier itself, it displays real-time updates provided by the actual logistics company handling the delivery. If needed, we can also provide shipping proof or logistics documentation to verify that your order has been shipped. Regarding your order, you selected Standard Shipping, which has an estimated delivery time of 18–31 business days. Your package was shipped within our stated processing time, and based on the tracking information, it was still moving normally within this expected timeframe. We understand that international shipping times can feel long, and we genuinely apologize for any frustration caused. To acknowledge your concerns, we offered a partial refund as a goodwill gesture. When you requested to cancel the order, the shipment was already in transit and could not be canceled mid-transport. According to our standard procedure in such situations, refusing the delivery was the only available option. We value every customer and never intend for anyone to feel misled. Your feedback helps us improve our communication and service, and we sincerely regret that your experience did not reflect the standards we aim to uphold. If there’s anything further we can clarify or assist you with, we’re here to help. Best regards, Homebaa Customer Support Team
We were sbsolutely delighted with our Homebaa experience, excellent customer service. We had a minor problem and they responded to it iimmediately and in a way that far exceeded our expectations. Would definitely recommend!
By Norman B.
Ordered light October 17, they just cancelled my order after a month of waiting with no explanation. Very inconvenient and unkind. First they cancelled my order and charged me twice as much and said that the stock on sale ended. Then they tell me they will give me a discount if I remove my review which is 100% honest and accurate! Then they said they shipped it on 10-17-25. Today on 11-20- my order was cancelled without any explanation or reason as to why they did so. This company sucks!!! Please save yourself a headache and just shop else where! Dulce and Kelly you both let me down considerably!!!!! A very disappointed former customer who will never give this company another chance!!!
By customer
I was very excited to finally find a lamp that was stylish, graceful and that fit the decor of my home. When I reached out to customer service for assistance, they were very responsive and helpful.
By Rosette
Variety of accessories and good customer service ✌️😎
By Roger
Once I explained my issue Homebaa was very responsive. They issued a partial refund and discount coupon for further purchase
By Louis F.
We have had a great service experience with Dulce. She has always been quick to respond and we greatly appreciate that! We ordered two ceiling fans and now are needing two remotes that are being shipped to us. Thank you!!
By Ana Maria D.
