HomebaaReviews of homebaa.com

I recently made a purchase of a green chandelier. The quality exceeded my expectations. I broke a globe to chandelier and reached out to Homebaa to purchase a replacement globe. They quickly sent me a replacement for free even though I broke the globe myself. Homebaa is a great company and I couldn’t be happier with my purchase.

I purchased (2) horizontal light fixtures from Homebaa. Like others have said, the shipping time took a few weeks because they ship from overseas, but I knew that before buying and was perfectly ok with it. When my lights arrived, they were in excellent condition and exactly as described on their website. The problem I wound up having was that the light fixtures I bought included 3 different light modes (warm/bright/brightest) and there is no way to keep the light on the same mode. I personally like the warm mode, so in order to get to that setting I had to turn my light switch on and off three times to cycle through the modes and get to warm. I knew when buying the product that it has 3 different light mode options, but just figured there would be a way to leave it on the mode of my choice. That was my fault in not understanding the capabilities of the light. Here's where the amazing customer service comes in. I got the standard "would you like to leave a review of your recent purchase" email from Homebaa, so I left a review explaining my frustration with the light modes. Within 12 hours I received an email directly from their customer service team saying they read my review and were sorry for how I felt, and immediately offered to send out brand new "warm only" bulbs free of charge. I didn't even need to ask, they simply said "we're going to take care of this for you and make sure your light is exactly the way you want it". They didn't need to do this, as technically it was my fault for not understanding how the light worked before placing my order. In the week prior, I did try to find compatible "warm only" light bulbs that I could just buy and switch out myself, but the specific bulb uses a quick connect release for which I could not find anywhere else online. Thankfully Homebaa went above and beyond with their customer service and is making my light fixtures become the exact way I want them, totally free of charge.

DO NOT BUY FROM THIS COMPANY!! If I could give 0 stars I would. I just want to say, I have never ever written a negative review for anything in my life but I want to make sure that no one makes the mistake of purchasing from this company. I purchased 6 chairs on 11-16 that I received on 1/3. My mistake that I didn’t look fully into Homebaa before purchasing as I would have never proceeded with the long ship time. Anyway, we received our chairs on Saturday and upon opening the first box, I knew we had been scammed. The chairs that we ordered were labeled an “off white” but were a pale yellow in color. The backing of the chairs were stitched around the sides (online photo showed a clear distinction down the middle of the backing that looked like 2 separate parts), malformed, and the bottom of the backing had a cheap zipper that wasn’t disclosed or shown in product description. The chairs I received are completely different chairs to the ones I ordered. Or thought I was ordering. I emailed Homebaa on Saturday morning to ask for a refund/shipping instructions and heard back about 1am eastern time. Dulce expressed his sympathy about their products not meeting my expectations and requested pictures. I emailed pictures and waited again for a response. I hear back from Liv several hours later offering me a $100 refund (for the over $1k chairs I purchased) and to keep the chairs. She also mentioned that if we chose to ship the chairs back, refunds would be issued only once the chairs were received and inspected to make sure no damage from shipping had occurred since that is a possibility. If damage was documented then we might not receive our full refund. She said refunds could take up to 45 days. Anyway, I write Liv an email back noting that there is no damage on the chairs we received and that the other 2 boxes of chairs hadn’t been opened so we would have no idea whether there was damage on the chairs prior to being shipped back to them. That I would be sending all of this documentation to our lawyer in case we needed to go to small claims court and that our lawyer told us to report Homebaa to the BBB due to unethical business practices and misrepresentation. Dulce emails me back at 3am this morning and requested additional pictures. So far, neither of them has acknowledged that the wrong chairs have been sent just that they are sorry I’m unhappy about it. I sent Dulce several pictures back comparing to the photo online and all of the issues with the chairs I received. Liv emailed me back saying my case had been escalated but now could offer me $200 to keep the chairs. So now I’m furious again typing this review so that no one has to be given the run around by a company that clearly has no ethics nor cares about their customers and how they are presenting themselves as a business. Homebaa you should be ashamed of your business practices and I hope no one else gets scammed like we did. Be careful, Karma is brutal.

I was looking for a very unique and hard to find dining set. I was able to find exactly what I wanted on Homebaa. Throughout the fulfillment process, I had several questions, and the team at Homebaa exceeded my expectations with their quick and thorough responses.

The support service is fast and friendly. The lamp is pretty and provides excellent lighting.

Careful ordering with this company if you want a product quickly, usually 5-7 business days for fulfillment and then 18-28 business days for shipping. That is minimum of 23 BUSINESS days to 35 BUSINESS days, but they have a surge in orders and slower to fulfill order. There is no human to speak with and its very automated responses. Here is the response from the company… Dear Customer, Thank you for your patience. To ensure your order arrives in good condition, we typically take 5-7 working days for information verification, quality inspection and packaging. Due to a recent surge in order volumes, our warehouse is experiencing slower-than-usual fulfillment speed. Once your order is ready, we will promptly ship it for you. We will notify you by email when your pakage is dispatched. Your shipping method is Standard Shipping, and the transit time is 18-28 working days. Should you need any further assistance, please feel free to contact us. Best regards, Liv The Homebaa Service Team

I have had several products over the years that have had a problem and they all never got resolved. But I can say honestly its nice to deal with a company that stands by their products.

The chat interactions have been pleasant in trying to accommodate our lighting needs in relation to the product we were looking at. The replies were not instantaneous as many online shopping chats are, but came through to email later on so were not missed if needing to move along with the day. While we have not yet received our order (waiting on a couple of items to include), we are looking forward to receiving it, and we trust that if we were to have any questions or concerns after receiving, support would be available, professional, and courteous. Thank you.