GROUPE SEB USA INC.Reviews of homeandcooksales.com

I ordered two pots from Homeandcooksales.com during their last sale. One was a 2-quart SD5 with lid. I was sent a 2 quart non-stick without a lid. I emailed the company and asked for an exchange for the correct item. They replied “ the description on the site was wrong. It should have read "non-stick without lid". We do not have the stainless 2qt with lid. We will be emailing you a UPS label to have the unused 2 qt. pan returned in its original packaging for a refund.” I went to their website and saw that they do in fact have the pan that I ordered. I called them and asked them to please send the correct pan in exchange. At first they said they didn’t have it, then when I said I literally put it in my cart as we were speaking, the unhelpful rep said I would have to place a new order. I asked if they could waive the shipping charges since I was just trying to get the item I originally ordered. They refused. I then said since I would now have to pay additional for shipping could the please send UPS to pick up the wrong pan they sent. I explained it’s a 20 minute drive to the UPS store one way and I didn’t feel I should spend my money and time since it was their mistake. Again they officious rep refused. A really terrible and disappointing experience. I hope All-Clad sees all these terrible reviews for Home and Cook Sales.

I had a couple of orders from this site that went fine, then another two orders where they repeatedly sent incorrect and badly damaged items (not just cosmetic damage, but items that didn't function). Getting this corrected was sooo difficult. Customer service kept running me around in circles, asking me to describe the problem over and over, asking for photos from a laughable number of angles, etc. One of the items I eventually gave up on because it wasn't worth the time I was spending. If I'd bought the items new it would have cost me a lot less than what I eventually paid in the cost of my own labor.

I have a 5 quart jumbo frying pan with lid that I bought from Kohl's in July 2023. I use this pan once a week, maybe once every 2 weeks. A few days ago, while cooking dinner, the lid decided to explode with no explanation. Shattered glass in my kitchen. Ruined food due to glass shards. Several cut fingers. I reached out to company to see what they would do. They said the glass isn't covered. Very rude customer service rep. Filed a complaint with Better Business Bureau and they reached out. Asked for my receipt and pictures, all of which I sent. Responded back and said there is no default with glass and won't do anthing

Buyer beware - if you are looking for customer service, look elsewhere. I have spent thousands of dollars on their products. I made a mistake in my order (I ordered the wrong type of pan, the right size just the wrong finish). They don't offer exchanges or refunds. I spoke with a kind rep who said "they would make an exception", by allowing me to return it, provided I cover the shipping costs. That seemed reasonable until they said I also have to pay a %20 restocking fee - for a pan. I have been an Allclad fan for many years. Never again, as they wear (they wear, believe me), I will replace them with another brand.

The website is not secure. I’ve ordered twice in the last year and both times after placing the order I immediately received a bunch of spam calls on the phone number provided and attempted fraud charges on credit card. The item I ordered did arrive but clearly there is a gap in their security somewhere. First time I thought it was coincidence but after the second it clearly was homeandcooksales.com who breached my information.

UTTER RIPOFF I bought this coffee grinder by mistake. Within seconds, I realized my error and attempted to cancel. I kept attempting to cancel for days and days, no luck. Now the grinder arrives and Home & Cook demands a return fee that is half the cost of the item.

This is a very bad company, and it is scam. I had a problem with my Rowenta Steam unit and called Rowenta Customer Service and they indicated that my unit cannot be repaired and recommended to buy a new one. They told to buy model model VR8324U1 STEAM STATION W/O BOILER which is not and when I tried to return, they indicated is a final sale which I was not informed. Very terrible service ROWENTA do not buy anything from them. Totally a scam and not responsible for their bad products July 2022

Purchased a non-stick pan on 13 June 2022 and received a regular stainless steel pan. Raised the issue with customer services, and was informed that I received the correct item that I had purchased. Despite having screenshots of the item I purchased, which clearly used a non-stick pan stock image, I was told that the image could not be considered an accurate representation of the item, and that instead, they go by the description. The manager Pierre has condescendingly stated that I purchased the wrong item. I have disputed this, as the image of the item I purchased is clearly a non-stick pan. I feel this was a fraudulent misrepresentation, and the company continues to deny their error, whether that was using the wrong image for the item I purchased, or by sending me the wrong item.