Efficient and well packed
Efficient and well packed. Smooth delivery.
By Bonnie W.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
131 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MTC Kitchen NY Home is a Japanese Grocery, Kitchen and Tableware store to be delivered to your door. We strive to bring Japanese culture directly to your table at home. MTC Kitchen Home delivery is available to NYC, Westchester & parts of NJ.
MTC Kitchen Home NY (home-ny.mtckitchen.com) has 131 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 106 reviews with 5 stars · Clear filters
Efficient and well packed. Smooth delivery.
By Bonnie W.
Ordered a cutting board, realized it was too small and reached out to them to change the order. They were SUPER helpful, friendly, and professional (looking at you Coco) and best of all out everything in writing despite us talking over the phone. Made the whole process really easy and got local delivery in NYC within the next day. Honestly kind of shocked at how amazing the experience was and will definitely be ordering from MTC again and checking out the brick & mortar store.
By Michael B.
Great, reliable fast shipping. Dish ware was carefully packed and intact
By Audrey P.
Quick and shipped out the next day. Just wished they packed the ceramics a bit better instead of just shipping it in a box. I ordered a total of 11 bowls. Only 6 of them was pkged nicely so it doesn't break. The other 5 was just thrown in on the side with no buffer and can be easily broken.
By KC G.
I received my items within 3 days of ordering it since I live in NYC. They dropped off my package right at my doorstop which was excellent. The items I bought were not expired too which is a plus.
By Jen
Great service and top notch support. I’m serious you won’t find customer service and quality care for their products anywhere else.
By Ken
I love MTC kitchen! Thank you for the mandoline. It's sharper and smoother than I could have imagined.
By tomasz R.
Thank you very much!! I got one of the best Taiyaki & Takoyaki in NY from them. Boiled clam was cheaper than getting from market, and very good for frozen. I hope they have more delivery date!
By Mark G.