holofanco.comReviews of holofanco.com

I reached out to their sales team via their website and was greeted by Joseph, their sales manager. Response times from their team was quick and professional, as we were able to schedule a meeting to efficiently identify which product my business needed. I own a music and lighting business and I ended up purchasing a couple of the 25.6" HDMI fans that were delivered in about 7 days. I was hesitant at first after looking at these reviews, but after reaching out directly I am extremely satisfied with the products and services provided. I will definitely be purchasing again and will be recommending their products to my clients and peers.

I hope is that someone reads these reviews before making a purchase or engaging with this company in any way. We have purchased several units from them now and the communication and support has not only been awful but has cost us business. This is more or less someone bringing in basic level equipment from China, marking up a ridiculous amount and then supplying no customer support. User manuals are all incoherent and as many people in these reviews have said they completely disappear after giving them your money. Stay away!

I rarely leave negative reviews, but I feel compelled to share my experience. I purchased a hologram fan from Holofan Co, and it arrived faulty right out of the box. I reached out to their customer service immediately (Devin from there team) , and at first, they seemed responsive and promised a replacement. That was weeks ago. Since then, it's been nothing but delays, excuses, and broken promises. Every time I follow up, I'm told it's “being processed” or “will be shipped soon,” but nothing ever arrives. I'm now left with a non-working product and no real resolution in sight. (Brandon and Devin giving false promises) This has been a frustrating and disappointing experience. A company is only as good as its customer service — and sadly, Holofan Co has failed on that front. I do not recommend buying from them unless you're okay with gambling on defective products and poor follow-up. Puneet

Great response time and solved my issue right away!

While my previous experience with ordering a fan was simplistic over a year ago, something has dramatically changed since purchasing an additional fan on June 9th. Shipment was delayed by over a week and a tracking number was never received. When the fan finally arrived, the protective case no longer provided a way in which to access the SD card to switch out animations as we have custom designs for which we upload and the files are very large. After reporting this I waited another week for a response to my request to have another fan sent that had the access on the casing and was informed that they don't make the casing with access anymore and to just use the app. As stipulated, the files I use are massive and trying to transfer from my desktop to my mobile device is not possible. Additionally, the app never worked for me before, couldn't even get my iPhone to connect to the fan, and this time round was no different. I sent screenshots of the issues occurred and yet to no avail. I've already missed one tradeshow that this product was supposed to be used for and am now going to miss the other as I've asked for help but receive no answer. It's been over a month since my purchase and I've asked for a refund, but all I'm getting is crickets. Which is of no surprise as I believe they're attempting to drag out communications so that the refund window closes. While the product does serve well for promotions (hence buying a 2nd one), the fact that they've changed how the fan can be programmed, no longer meets my needs and support is not giving me a solution to my problem other than telling me to use the app, which doesn't work and is also shady and asking to have access to all sorts of unnecessary things on my mobile device. I will not be purchasing again as a result of these issues as they could've simply resolved by sending me a fan without a cover as that would've been a solution, but instead they'd rather have no solution other make me wait several days for a response and than tell me to use their app.

Multiple Holofan units were an integral part of our award winning holiday decorations for 2024. This was our third year in a row being award 1st place in our township. The pre purchase assistance was excellent. Delivery was quick. Set up / upload / operation - seamless and flawless. Very happy with this purchase. Everything you are looking for in a product and supplier.

This company is bad all around. We bought 5 products from them. 2 came broken, one came 2 months late, and they have completely ghosted us both on sales and support. Very very sad to learn how bad they are, we were so excited to roll these out across the office!

Great service. I needed help remotely to get my fan working and they stayed with me and got it done.