Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6 reviews
Hkxsc SaunaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HKXSC builds premium steam saunas designed for a deeper, more complete at-home reset. Our units deliver dense, even steam, plus an integrated negative-ion air feature to help the cabin feel fresher during longer sessions. A built-in 660nm red-light module adds a gentle glow designed to support relaxation and post-workout recovery. With simple controls, durable materials, and step-by-step guidance, setup is straightforward and the experience is spa-level—right at home.
Hkxsc Sauna (hkxsc-sauna.com) has 6 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
6 approved reviews, newest moderated first
We love our sauna! We’ve had it for about 6 months. It heats up to our desired temp of 170-180 in about 20 minutes. Love the steam option, Bluetooth, and infrared. Although it’s a 3-person set up, we can get 4 in there with one on the lower seat. No regrets!
By Deanna W.
We did a lot of research before we decided to purchase. Talk about bang for the buck. What a great value. Set up was a breeze, other than being a little short. My wife and I got it all set up in about two hours. Just follow the assembly video and you’ll be all set. Admittedly it is a little bigger than I need as the only one that uses it, but it is great to lay across the bench. After two almost three months we are as pleases as we could be.
By Neal
Response from Hkxsc Sauna· Apr 29, 2026
So happy to hear you did thorough research and found our HKXSC sauna absolutely worth every penny! 😊 It means so much that you’ve enjoyed the sauna and are still extremely satisfied. We love that it gives you plenty of space to relax and stretch out comfortably. Thank you again for your wonderful honest review! Enjoy many more relaxing sauna moments ahead.
We have always wanted a sauna, and it was a long search. Hkxsc was totally responsive, friendly, helpful, and open with our needs. Shipping and installation were easy, and we were totally happy with our first week. So far, so perfect. I know it might look a bit off, the foreign name, etc., but we are real people and trust us, the sauna is excellent.
By Jon
Response from Hkxsc Sauna· Apr 29, 2026
thank you so much for your kind words and sincere recommendation! 🥰 It means a lot that you felt our team was responsive, friendly, and helpful throughout the whole process. We’re absolutely thrilled to hear your shipping and installation went smoothly, and that you’ve loved every minute of your first week with the sauna. Thank you again for your genuine support and honest feedback. We hope you continue enjoying countless relaxing spa moments right at home for years to come!
The sauna itself is not bad; the only problem is the glass door, there's too much glass. I would have preferred a wooden door with a small glass window.
By Bob M.
Response from Hkxsc Sauna· Jan 24, 2026
Hi friend, thank you for your feedback. We understand that everyone has different preferences when it comes to door design. Our current design focus is on maximizing views and modern aesthetics, but we greatly value your input. It helps us understand our customers' needs, and we will keep it in mind. We will record your suggestions regarding door styles for future product development.
We truly can’t say enough good things about this sauna company and the way they handled an unfortunate situation for us. Our outdoor sauna (which we used daily and absolutely loved) was damaged during a severe Santa Ana windstorm when the glass door was ripped off. It was stressful, but from the very first message, their team was immediately responsive and compassionate. They escalated our case right away to their management team and presented us with several fair and reasonable options to resolve the issue. Ultimately, we decided to purchase a brand-new sauna, and this is where their customer service really stood out. Their management and support teams stayed in constant communication with us, emailing us daily and being available by phone, as well. That level of attentiveness and follow-through is rare these days, and it meant a lot to us. The manager herself went above and beyond to work with us on pricing and helped make the unexpected cost of replacing a nearly new sauna much easier to handle. The installation team arrived within a week and did a fantastic job.. professional, efficient, and detail-oriented. From start to finish, we felt supported, valued, and genuinely cared for as customers. And the sauna itself? It’s incredible. My husband and I both work in healthcare and take our health, recovery, and self-care seriously. This sauna delivers everything we were looking for which is a true traditional sauna heat with steam rocks, plus the added benefits of infrared therapy. The quality, performance, and value are outstanding. In a world where great customer service can be hard to find, this company truly went above and beyond. We are grateful for how they handled everything and couldn’t be happier with the outcome. We highly, highly recommend them. Thank you.
By Kat
Response from Hkxsc Sauna· Jan 24, 2026
Hi dear! Our team have just read your review, and we are truly touched. Thank you so much for taking the time to share your experience in such detail. First, we are so sorry to hear about the damage caused by the Santa Ana winds. We know how devastating that must have been, especially for a product you used and loved daily. It was our absolute priority to turn that stressful situation into a positive outcome for you. Knowing that you and your husband work in healthcare makes your praise even more meaningful to us. We understand that you have high standards for health, recovery, and quality, and we are honored that our sauna meets those expectations. It was a pleasure working with you on finding the right solution. We are thrilled that the installation team did a fantastic job and that you are enjoying the benefits of your new sauna. Thank you for being such loyal customers. We will be here for you whenever you need us. Wishing you many years of health and relaxation!
Sauna's are a total scam. It's a fake Chinese company and they post fake reviews. All the reviews here giving positive feedback all fake reviews. I bought a $8,000 Sauna. Nothing came 30 days later. Started looking deeper in website and emailed customer service. They state they are in England but the customer service person who wrote back was Chinese. They have no phone number. Why is a Chinese guy the only customer service person for a UK company and wesbite? Whole thing a SCAM.
By Ethan
Response from Hkxsc Sauna· Jan 23, 2026
Hi Ethan, we can’t verify your claims from this review and we’re unable to match them to any record—HKXSC Saunas is Hong Kong–based and we have never stated we are in the UK, To date, our final sale price has never exceeded USD $8,000, and we can’t find any order at that amount; we also have a California warehouse and showroom you’re welcome to visit—so please provide your order number, the email used at checkout, and your delivery ZIP/postcode (or purchase date) so we can confirm whether this is a genuine purchase and address it accordingly.
