Impossible to cancel
I hope you like their product, because cancelling your account is borderline impossible.
By Kasper B.
The Fair Hearing score
1.6/ 5
Bad
12 reviews
HiverRating distribution
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What customers rate
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Hiver
Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.Hiver comes in two products. Hiver Omni is the standalone omnichannel platform. Hiver in Gmail runs the same helpdesk inside Gmail, for teams that would rather not leave their inbox.Teams use Hiver to run agentic support. AI Agents understand intent, run multi-step procedures, and resolve requests end to end, including the edge cases that span several systems. On requests that need judgment, AI Agents do the groundwork alongside your team: pulling similar issues, drafting replies, and taking actions as directed.Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. 10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant).
Hiver (hiverhq.com) has 12 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
- Also known as
- hiverhq.com
- Website
- hiverhq.com
- Category
- Internet & Software
- Location
- San Jose, California
- Listed on The Fair Hearing
- 2026