High Point ScientificReviews of highpointscientific.com

They ignore requests to cancel and then refuse to refund, in full no less, based on arbitrary details of the product like what kind you ordered. They also illegally refuse to refund the shipping and force you pay to return items which that too they will not refund.

Updated Review (04.09.24) As of 04.09.24, per two separate emails from High Point Scientific, they have made the decision to refund me for the shipping cost as well as a 100% refund for the Solar Eclipse viewing glasses that I purchased which did not arrive in time (after being ordered via FedEx and a week prior) for the 2024 Solar Eclipse event. This has caused me to edit my initial Trustpilot review (below) from 1-Star to 3-Stars. While I am still pissed that this order was botched, I do appreciate and want to document that this company ultimately did do the right thing as far as taking accountability for this poor customer experience, by refunding me my money. (Original Review) Complete Joke of a Company! I ordered solar eclipse viewing glasses from High Point Scientific and they failed to ship them in a timely manner--instead blaming FedEx on the delay. They would not return this product (for whatever reason) so, instead they just get to keep my money and I have a bunch of solar eclipse viewing glasses that are useless until 2045. Great. Do not order products from this site if you need them by a certain date. I have a feeling that they do not have direct access to their inventory for immediate shipment but instead rely on some sort of fulfillment process that adds in the delay. Just guessing but what a joke!

I ordered a Celestron 6.5 SE telescope with additional lenses and SkyWIfi module. After months of waiting, and multiple follow ups for simple ETAs , finally got a shipment which had half of stuff. No cables for connecting to computer, no DVD software, no power charging cable, no additional lenses I paid for. On contacting customer service, got 2 different answers within a span of few minutes - SkyFi module is back ordered and then another person said it was already shipped. Still no answer for missing cables and DVD software. It has been a truly traumatizing experience as an amature telescope buyer. Instead of supporting, customer service is saying “we don’t know, contact the manufacturer”. What ? If I am following up for missing parts from manufacturer then why am I paying HighPoint Scientific. It has been a really long wait and traumatizing experience dealing with this company. What they don’t understand is that companies like this won’t last long the minute any competition starts offering a little bit of customer support. I don’t recommend dealing with them!

I ordered a Baader click lock clamp from High Point Scientific in late November of 2021 and it was shipped out immediately by U.S.P.S. on December 1st, 2021. The package never arrived and an investigation was put in to determine if it could be located but it never was. It had been five weeks since the package was originally shipped and because I was going to need it by a date arriving very quickly High Point Scientific arranged to have a replacement shipment made by overnight air U.P.S. (at their own cost) to ensure that my purchase arrived in time for me. It was not the fault of High Point Scientific that the original shipment was lost in the mail but they went "above and beyond" to ensure that I received my replacement package in an expedited manner. Bravo guys! Well done!

Outstanding customer service. For some years I have wanted to mount a WWII hand held naval telescope on a tripod, but there was no obvious way to do so. Four separate competitors of High Point asked me to send measurements and photos, then bailed. Enter High Point and Dave Barrett Response time, recommendations and post-sale follow up were nothing short of dazzling. Recommended without reservations

I bought a telescope from them & when I had some general questions, they were great, took their time with me over the phone. When I discovered I had a defective part in it shortly after purchase, they denied there was any. Spent alot of time on the phone with me, making me feel I had the problem myself. I had someone else check the part and it was indeed a defective part and I went thru so much hassle sending it back. They never apologized to me, made me pay shipping, and told me if I ever complained about this to anyone else they would never help me again period. After I got the new part, the telescope worked great, I did a 5 star review on the scope (not on them) and they refused to post it. When things go good their way they are good, but you have an issue with a product, like I did a defective part, their customer service is really awful. Would not buy from them again. I heard they delete any bad reviews they get by sorting them out, so what you see on their site is not all accurate.