HIDevolutionReviews of hidevolution.com

I cannot recommend these people highly enough! Purchased a high-end laptop. Service was great but then spent the bit of extra money for the custom tune-up. WOW! Max spent almost an hour remoting in and tuning things I never would have thought of. Made a huge difference. Then I had some trouble with high load graphics and called back TWO MONTHS LATER. Immediately he remoted in and spent the time to investigate and fix it! Absolutely unreal service and support. I have not seen that anywhere in a company like this. 10 stars.

Excellent customer support! Mr. Kim and his associates communicated thoroughly throughout the process and got me the perfect laptop. It's extremely fast, making it well worth the cost.

Highly recommend HIDevolution! I've used a competitor but HIDevolution was significantly better. Great communication from them through the whole purchase and configuration process. Very up front on what they could do to streamline Windows and drivers. Max not only called me twice regarding my choices for configurations but was also very responsive via emails. Will certainly use them again for future purchases.

Dear Ted, How are you doing? I wanted to write to you to praise the Customer Service I received from Max your Sales Associate and Tuning and Optimization Program Specialist. He is a very patient, nice gentleman, and he was very generous with his resources and time. I basically solved the problem twice with his help remotely. Once after we reformatted the original image from the Tune Optimization Program Boot Drive I originally received, I learned when loading my old software that the Amazon App Store caused Blue Screens and Computer Crashes to my computer (something I will stay away from). And this App led to an immediate Blue Screen right after the reimage with Max was complete and he left me to load my accounts. Max is very well trained and knowledgeable in the Computer Programming and took over again upon the dawn of a new day and I went to my Mother’s computer and created a new jump drive to reload Windows 11 per his guidance remotely on her computer and video calling to get the Windows 11 22H2 loaded, and we used my newly created jump drive Max help to create to load a new version of Windows 11 22H2 on to my Thinkpad Lenovo X1 Extreme 1st Generation. Max, explained that my issue was loading an Apple App and other conflicting Apps to my PC Hard Drive. He from there tuned My Computer step-by-step the computer was good as new in the Tuning and Optimization Program Specifications, he gave me a licensed version of Abode Acrobat XI Pro and tuned it so it would never ask me to upgrade thus it will be free complimentary gift from HIDevolution.com and Max and would never be ask to turn it into a subscription Adobe Version, nor would I ever be contacted to upgrade via the internet, [Super-Thorough, ( I was so impressed )]!! He waited till Friday Evening and after all my programs were loaded and all the configurations were in place he configured the Start Menu and saved it to a Registry so I never needed to worry about it again if I needed to redo the Operating System or Reimage it was saved and gave me a new image with all my software loaded and he saved this new image to the old boot jump drive that came with Tuning and Optimization Program at HIDevolution.com, then I was told to follow through with the last step and load my files. He also installed Cyberlink Power DVD 22 and setup the best Bluray and DVD HDR Settings and the extensions and default settings for every applicable default for Cyberlink Power DVD 22. Considering he saved my computer twice and that it is as good as new now and he trained me and made me aware of the dangers of loading the wrong apps to a PC, I’d say that Max is a ‘Hero’! I’ll definitely be a repeat customer for sure [I have 8 Nieces and Nephews and I can’t wait talk to your Sales Team again to get them the right computers with the Tuning and Optimization Program for these Computers, from HIDevolution.com]. By the way, I got great feedback from Max, he said “your Computer is Super-Fast & this computer is the right one for you, Doug”!!! I can’t wait to work with your staff and Max more! I love my Computer, it runs great and it is everything I need for the near future. Thank you Ted out of a scale of 1 – 10: Max went above and beyond – Max is ‘11+’!!! Thank you and I can’t wait to do further business with you and HIDevolution.com and I must give your Technical Support Guarantee for the life of my HIDevolution.com purchase the highest of approbation and lavish praise also! I know that if I ever needed anymore help HIDevolution.com has got everything covered! I will never waste my time with any other Technical Support, HIDevolution.com is #1 in Technical Support; #1 in Computers especially the Tuning and Optimization Program - TOP! Best, Douglas Won-Hung Kwok

They literally buy up stock to make the market sold out then scalp the prices higher. They ruined yest another tech launch from best buy.

I would have been a customer by now but due to a significant lack of communication, I have gone elsewhere for an MSI GS66. UPDATE: Ted Kim reached out to contest my post, listened to my complaint apologized and said HiDev will work on better communication.

HIDevolution employs very responsible people, thank you for your support and excellent service.

They did a great job with my unit but after 2 years it started breaking down because of the heat. My 4Ghz CPU would downclock to 1.5Ghz making games unplayable and the system very slow. Before ordering my unit I specifically asked Donald what would be the best thermal paste in terms of longevity and he told me they had the best results with liquid metal. Unfortunately 3 years later I open my unit to repaste it and I discover that the liquid metal has dried out and the remains of it has merged with my copper heatsink... It took me hours to try to remove it without success, then I applied Arctic MX5 on it and it started working almost like new again (throttling to 3.2 Ghz in games instead of 1.5Ghz). I suspect it cannot reach its full potential because of the remaining of the LM on the copper, but there is nothing I can do about it now... If they were really professionals they would have known about this issue and told me about it, avoiding me the pain to completely open my system and redo the job myself.