Hibbett SportsReviews of hibbett.com

The older hispanic lady with all the tattoos that works in this store has horrible customer service. I had a Door Dash order to pick up in here and after looking at the bags and not seeing any like the one that was in the picture for me to pick up for the customer, i walked to the checkout counter and she said "we can get the shoes for you, but we have bags everywhere you will have to get that on your own." Lol. After scanning two of the tags on the bags and neither being right, I just unassigned the order. I will NEVER go into that store again. If you hate your job that much, find a different one. I mean it was obvious that I didnt just come in there and ask for help right off the bat, i looked around the store first myself and only then tried to get help.

I was honestly a little nervous ordering after reading so many negative reviews, but my experience turned out great. I placed my order on Wednesday and received it by Sunday via FedEx, which was much faster than I expected. The item arrived in good condition and exactly as described. Overall, I’m really satisfied with the quick shipping and smooth delivery process. Definitely a positive experience for me!

If I could give zero Stars I would. We pay $234 for a pair of shoes when they arrived inside was a pair of used dirty shoes. Hibbett sports refuse to give us a refund or our shoes. Do not do business with this store!!

Its hard to image a place willing to sacrifice $300 in shoe purchase by not letting you use thier bathroom. Ill order my shoes elsewhere.

I am absolutely livid with Hibbett and will be closing my account and no longer doing business with them. My kids "love" Hibbett. And stand in long lines to purchase "New Drops." So, a few years ago, I opened a Hibbett account to shop for my kids, and purchase gift certificates for them. This past Christmas, I purchased a gift certificate for all of my kids!! On or about 2/11/26, one of my kids purchased a t-shirt from the Hibbett location on Rockwell in Oklahoma City. On 2/18/26, around 14:00, my daughter went to this location to exchange the shirt, only. A black male employee asked if she had the receipt. She informed him, "no." He asked for her phone number to locate her Hibbett account. She told him that she didn't have a Hibbett account, but her girlfriend did, and asked him to look up her account. She stated that he immediately got an attitude, acting homophobic and like j-e-r-k, and refused to honor Hibbett's return policy. My daughter called the customer service phone number for Hibbett. She spoke to a gentlemen that assured her that she may exchange her shirt, as a part of Hibbett's return policy. He asked to speak to the gentleman in the store. He refused to get on the phone, or to speak with his co-worker. And he told her to tell the gentleman from customer service to call someone from his office. Not following company policy can lead to a discrimination lawsuit. That's why policies are put in place. As I was walking out, he smiled and said, "maybe you should consider making a Hibbett's account." And he giggled. This is ghetto and unprofessional!! I'm appalled at the lack of management for this location!!! This is unacceptable.

I ordered online they send the item with the security tag still attached I call them and they say send it back but charges 18 to 20 dollars more,I'm very unhappy highly upset and disappointed of how this company went about trying to handle the situation of their mistake!!!! Really 1 star is too much credit for them!!!

Never order online between thieves, employee carelessness and their return policy and them being entitled to free money

Had to give one star but it should def be zero ordered shoes on 24 jan package has been sitting at a hub for over a week no updates no movement ..told by FedEx contact shipper cause from what they see it's likely stolen...all hibbets could tell me was to keep waiting and ten days after the last scan I can file a claim which is insane I've already waiting 18 days on shoes that aren't coming?? The customer service and attitude I received behind money I spent was last straw ...