Hibbett SportsReviews of hibbett.com

I ordered a pair of patrick crocs and got them and the patrick charm was missing .I tried making a claim about something in my order was missing but u have to wait 3 days after u get it so I contacted costumer service on line andvthey told me they can't send me the charm I would gave to send the crocs back for a refund .I think it's really stupid they want to waste money sending g it back when a charm is easy to send out .I paid 70 dollars for these and im not sending g them back .I guess ill take the loss of not having a patrick charm on my croc .

Never order from hibbets buyer beware. 2nd time order never came after 3 months of waiting they don't want to issue refunds you'll wait months for a package to come then have to call and find out it's out of stock amd wait half a year to get a refund or might not get it because they might get the items back in stock

I accidentally placed an order to ship to my old address. I contacted them multiple times chat/email etc. phone. Right after the order was placed and they would not help me even though the item had not shipped and I just placed the order. I have a business and it's very simple to reroute a package with fedex even after it's fulfilled. They would not do this and would not help worst customer service ever!! DO NOT ORDER FROM THEM!

Great customer service. Very friendly and knowledgeable. Store 539

I ordered shoes online for a birthday gift. Got the confirmation and money was taken from my account to purchase. Received an email at 4 a.m. Stating that my order was cancelled due to item not being in stock. Extremely frustrated! Also still waiting for the refund to be processed and appear in my bank account.

Hibbett has the most condescending and unhelpful customer service I have experienced in my life. They ship orders using a very barebones service (FedEx Ground), and refuse to help if something goes wrong with the shipment. They already have your money, so they don't care. I placed an order on 5/22/24. It shipped quickly, and by 5/27 it had arrived at my local Fedex processing facility, with the status "scheduled for delivery next business day". The next business day came and went, the package status reverted to "scheduled for delivery next business day". Rinse and repeat for 3 days. It was clear something was wrong, so I tried calling FedEx and they informed me that due to the shipping rate selected by the sender, I as the customer was not able to make any changes or investigate the shipment, and the shipper themselves would have to call in. On 5/31, I called Hibbett to inform them of the situation and ask if they could call FedEx to investigate. I was immediately brushed off by an extremely condescending representative, who stated that because the package was getting scanned every day, there was nothing to be done but wait. She said that if 10 days passed with no activity, they would consider the package lost. I explained to her how FedEx was technically updating the package daily with this "next business day" status, so it was putting me in an indefinite loop. She literally said "that could happen for months, and we wouldn't consider it lost until there was 10 days without a status". A literally absurd policy. I hung up, did some digging and found the phone number for the FedEx facility where the package was in purgatory. The person I spoke to said that had I not called, the package would have continued to be in limbo and not go out for delivery. Because I was able to find their number and call, I was able to receive my order but had I not done that, who knows if it would have ever arrived and Hibbett would have just had my money with no recourse on my end.

sent me a damaged shipment and denied a claim claiming that i use a freight forwarding address which is incorrect. fedex won’t allow me to file the claim myself because it was sent via smart post & hibbett is saying they won’t assist me in filing the claim. the shoe wasn’t even in stock in my size for a exchange but they just want me to return it. the representative marley i spoke to was polite, but her supervisor thomas came on the line hot with me after i asked my question politely, so i in turn absolutely raised my voice back because that was uncalled for. couldn’t even tell me HOW apparently my address is a freight forwarding address even though my apartment confirmed that this is indeed incorrect. will never buy a thing from hibbett after this experience and i genuinely hope they go out of business. they duck out of helping paying customers and people should be more aware of such practices. i’ve never had such a disappointing experience from a store.

DO NOT ORDER FROM HIBBETT!!!! THEY STILL YOUR MONEY AND ADD A DIFFERENT ADDRESS TO YOUR ORDER SO YOUR BANK CANT DISPUTE YOUR MONEY BECAUSE IT WAS "DELIVERED!!! THEY WILL STILL YOUR MONEY AND YOUR ITEM! DO NOT PURSHARE FROM HEREEEEE