Honest Review: Lack of Transparency and Poor Customer Service
I purchased HH2 Payroll and Field Reports with the understanding that it would integrate with my accounting software. Throughout the sales process, I repeatedly emphasized that direct integration was my primary focus. At no point was I informed that HH2 does not support QuickBooks Desktop. Given that our company was initially planning to transition to Sage, HH2 was recommended to us by our hosting provider. However, during the final implementation phase, we discovered that Sage lacked a critical functionality we needed, making it unusable for our business. This left us relying on our existing QuickBooks Desktop setup—only to then learn that HH2 does not integrate with QuickBooks Desktop at all. Had this been disclosed during the sales process, we would not have proceeded with the purchase. Despite reaching out to HH2 immediately upon discovering this issue, they refused to provide any refund, even though the service has not been used. I even offered to cover reasonable setup and onboarding costs while requesting a partial refund, but my request was dismissed outright. Worse, after my initial inquiry, HH2 became unresponsive and unwilling to have further discussions. The lack of transparency during the sales process and their unwillingness to engage in good-faith resolution is disappointing. I strongly caution businesses considering HH2 to triple-check any claims about integrations before signing a contract or making a payment, as HH2 will not offer any flexibility even in situations where their software does not meet a customer’s needs.
By Amy