HGreg.comReviews of hgreg.com

At closing the finance agent put the Gap insurance on when I told him no. I should have waked out then. he said after paying it off they would send me a refund. Now after paying off the car . I have been waiting for 8 months. No refund, dishonestly in their words and actions.

Been in communication for a car that my wife really liked, right color said it available. For the past three weeks we have been talking with them. Even texting yesterday and this morning to confirm. We drove 10 hours from Atlanta, GA, just to find out that we were communicating withA person in the sales call center who did not even let them know that we were coming in today. Also there is a problem with the car and they saying that they are not going to sell it. My wife is so heartbroken right now she is in tears!! The service here was unacceptable with the most they can say is sorry these thing happen. And that’s after we sat there for 40 more minutes. So here it is we are out of 22 hours 3 tanks of gas and I could not tell you how many tolls, just because they don’t communicate with each other. My advice find a better car dealership that knows what they are doing, and let’s all stop paying for bad service!! SHOP AT YOUR OWN RISK

Buyer Beware (HGreg Nissan of Delray) I inquired about getting an appraisal for my Nissan lease that I desired to have them buy back rather than turn in. This was the third dealership I went to. The others were willing to give me a price to purchase the vehicle then have me enter a new deal by getting me into a finance. I was immediately met with “We don’t do that.” Rather than appraise my car, offer me some options for new or used vehicles like everyone else did, the sales person continued to explain to me that I can’t sell a leased vehicle because I dont own the vehicle. Clearly understanding this, I expected them to throw some options my way, say they would work something out with me to gain a customer. I know for a fact that my lease is worth more than the payoff. I understand that a Nissan dealer is the only one that can buy me out of my lease. I also understand that new Nissan’s are hard to come by and have a long waiting period. This isn’t my first rodeo and I have been doing my due diligence for weeks. All of this was explained to me from the two previously genuine dealerships I had just come from. HGreg Nissan of Delray continued to ask why I didn’t go with the other guys. Hmmmmm. Maybe because I am entitled to go with the best deal? I’m an educated consumer who refuses to get taken by a dishonest dealership. They also told me that they didn’t want to do the “leg work” so that I go to another dealer. They wanted me to take all offers to them so they can go from there. 👀 I’m sorry but if you aren’t willing to do 5 min of punching in numbers on a computer for thousands of dollars in profit, there is a real problem. They simply don’t want or need my business. They insisted that they wouldn’t offer me one penny over what my lease payoff was so I thanked them kindly and left never to return again. I guess when you are a dealership in a wealthy neighborhood, you can go around and treat customers like garbage. Not me! ✌🏼

Walked in there with a pre approval and they dismissed it, tried to give me 3% higher interest rate. $10k in hidden fees I didn’t get the car and wasted 5 hours of my time

Watch out for the “lady” Pam that works in the title department at HGreg Orlando she likes to entertain and sleep with married men on the clock. If your documents are delayed this is why.

Overall experience was a bad one. From sales to maintenance the customer experience at Hhgreg Doral leaves a lot to be desired. The sales process wasn’t that bad, I knew what I could afford and what I wanted, so I dug in my heels. The financing was a nightmare, after spending hours going over numbers, they couldn’t meet my numbers with their financing. I decided to go my own way through my bank, thats when their customer service started to deteriorate. After buying one of their used vehicles, I then had to deal with their service department. If I thought their financing dept was a nightmare, I was in for a rude awakening with their service department. There is no way to get in touch with them, they never call you back. i had to wait for an entire week for them to service my vehicle (yes, I had to leave the newly bought vehicle with them for a whole week) and if it wasn’t for me having to call repeatedly, I would have gotten my vehicle in double the time. The parts they were servicing were all standard stock and not Fiat specific parts, which is what I would expect. They also lost one of the panels on the driver side of the vehicle after they had serviced the steering shaft. After 2 weeks of calling and leaving messages to see if I can get my panel back, I had to drive to their Medley location to see if I could speak with someone. The service rep just said they would cal me back to make an appointment to put back the panel, but they never called. I had to call the main center (Doral) for them to investigate, they told me a sales manager would be calling me about the missing panel, but no one from Hhgreg has called me. In short my experience has been a really bad one, I would not recommend this place.

I changed my 2016 Cayenne to 2019 Cayenne S. At home my wife noticed strange voice and because HGreg ditn’t gave any warranty I went to Braman Porsche. The car is covered with Porsche warranty. At Braman they noticed that left side front wheel was fasten with four bolts only. The reason was that the thread was damaged and therefore it was impossible to fasten the 5th bolt. Braman repaired the thread and fasten the wheel with five bolts. The invoice was 515, which I paid. I send the inveice to HGreg and the comment was “why you didn’t bring the car to their service”.

Okay here we go. First let me start by saying my sales lady was awesome and no issues there. In fact that was the only pleasant side of HGreg. I bought a Tundra on Sunday night. Left it at home all day Monday. Took it to the tint shop Tuesday to get the window fix as the existing tint was peeling off. Got off of work and went to the gym. After leaving the gym I got into the truck and started it and the engine shut off. This happened for over 15 minutes, could not keep the truck running at all. finally I got it to started long enough to make it to the dealer and ask for my trade as well as my check. Please be careful with buying anything from this dealer. My friends at the credit union warned me not to buy anything from Hgreg but the price was really yummy. I guess the old saying that goes "you get what you paid for" is still true today. STAY AWAY FROM HGREG. Horrible experience, plus my Carfax stated no accident but after seeing the vehicle in the sun I notice the doors were freshly painted which tells me someone made repairs on this vehicle. 2014 Red limited tundra with 70xxx miles. Again don't be fool. I hope my experience will save at least one person from being taken advantage of.