heyabby.comReviews of heyabby.com

water sensor broke inside the heyabby after 4 grows, just over 1 year of use so it was outside the warranty. contacted them to see if i could get a replacement part, as the heyabby ONLY functions if the water sensor is working. even though all it does is tell you if the water level in the reservoir is low, which during those 4 grows it never even got close to being low (poor design) they said they would let me know when they had them available with a wait of a month or so to expect. This was in October 2025, after many emails to them asking if they have them yet and getting no after no. I finally find out they have actually had the spare water sensors in stock the whole time but reserve them only for units still in warranty.. even when i said i would pay through the teeth for a spare part they still refuse to even SELL me one! I searched online to see if i could source my own replacement but could only find Chinese manufactures that would only sell me 1000pcs at a time. So the whole unit is just sitting there completely useless for 6 months with no hope of it working again without this one tiny spare part... over all a terrible experience I would avoid this company like the plague!!! they do not value their customers at all!! very poor customer service!! even rather rude in their emails to me at points like I am bothering them.. when it there job. There are so many cheap parts inside the hey abbey that could break and probably will break after one year of use, so you would be in the same situation I am in. No idea why they wouldn't just send me a spare part when they have them laying around.. seems like a bunch of fools running the company.

Unfortunately, this tin box does not generate heat. In Northern Europe, this system is useless. In California, it may work. I can use this box maybe 3 to 4 months a year. When the temperatures rise above 20 °C. For healthy germination, this is only enough to a limited extent. All in all, a flop. Too bad.

The order came in a reliable amount of time

Great experience

There is always something wrong. It takes forever to get anything fixed and sent. Its a box with lights. All other functions do not work Please dont waste your money

I wanted to find out if a part was available that needed replacement due to being broke , unfortunately I wasn't able to provide the requested image of said part but I thought the personal helping me and myself were in agreement to what I needed after describing the part and it's function , an order was made and I received the wrong item and it wasn't even close so communication / miss communication is the issue

I purchased this device in March last year for €800 and have started my first project just recently because I was abroad for a year. Unfortunately, the product falls significantly short of what is advertised on this page. "All-in-one, easy to use" – Not quite. To actually control temperature and humidity, you need to purchase additional accessories that are not included and not mentioned in the listing. "Monitors nutrient values, pH and water temperature" The device does not monitor pH or nutrient values in any way. This is one of the main reasons I bought it, and it simply does not deliver on this claim. "Works almost silently" – This is the most blatant inaccuracy. The device is loud like an AC Unit. I would not describe it as suitable for a bedroom or living room as the listing implies. Customer service makes it worse. When I raised these concerns, instead of addressing my complaint, their support team sent me a promotional email recommending that I purchase their separate Bluetooth pH meter. So to summarize: they advertise pH monitoring as a built-in feature, and when you complain that it doesn't work, they try to sell you the tool you apparently needed all along. That tells you everything. I would strongly advise potential buyers to research carefully before purchasing, as the advertised features do not reflect the actual product experience.

I love my Hey Abby grow box. I have had several grows completed. My problem is the business just doesnt have an adequate supply chain. No nutrients. Filters finally came in and i was charged $19.50 for postage on a package that should have only cost a fraction of that. Really??? So anyway no-one can buy the nutrients packages from your company. You are always out of stock. We (not just me) have been waiting for freaking months ! get a better nutrient supply chain. I need to keep growing ! I cant afford to buy products from a dispensary I have to grow my own. I could use any system but i chose yours. Im wondering if i made a serious decision error??