Everything was great until entering the licence registration
I do feel guilty for imposing such a pressure on you with a review rate when you clearly have bigger problems then the recovery of our data. I do thank you for your professionnal attitude and i sincerely hope you and your family are safe. I state what I said before, you where fast at replying and taking good care of the problem that i found when trying to recover my data. The software is quite easy to use. It was the only one that recognised my RAID volume and I am currently recovering my files. I am really satisfied with your product, thank you for your service. Stay safe and in good health. Best regards, JF "I am willing to change the rate of my evaluation but so far the support stopped answering me in the last 24h. I installed RAID recovery and it did recognize my RAID 5 volume composed of 3 disks. After 3 weeks of analysis we had our documents and we only needed to acquire the licence. After acquiring a Office licence, required for up to 5 disks, we did the registration so we could recover our data from the volume composed by our 3 disks and we got a message error indicating that our licence was not enough for the number of disks and it could be used only to up to 5 disks. We do need your support on this one. I have suggestions and I wait for your solutions aswel. I hope i can change the rate of this review in a not so far future."
By José F.
Response from Hetman Software· Nov 25, 2022
Dear José Fernandes, Thank you for using our software (Hetman RAID Recovery) and getting in touch so that we understand the results of its work. We see your messages on the support service mail, your problem is sent to the responsible employee and you will receive support and assistance in resolving your issue as soon as possible. Regarding the long non-response to your request: Hetman Software is a Ukrainian company. We operate and are physically located in the Kyiv region (Ukraine). On November 23, Russia fired 70 missiles at the energy structure of our country. For this reason, on November 23-24 (starting from 12.00 23.11 to 18.00 24.11) almost all of Ukraine was without power. We could not work physically, as there was no electricity and communication, as well as the Internet.