friendly and knowledgeable
Everyone that works there is very friendly and extremely knowledgeable. Any questions I have have always been answered in a way that can be understood completely. Feel very comfortable there.
By JANE
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
174 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Heritage South, “We Help When Others Won’t” is not just another marketing slogan we came up with; it’s what our members tell us we do every day. We have story after story about how we’ve done that for other members. We hope you’ll be able to add to those stories as you experience the Heritage South difference! Our membership is open to anyone who lives, works, worships, or attends school in Bedford, Marshall, Rutherford, Cannon, or Maury counties or the cities of Tullahoma, Manchester, Winchester, Decherd, or Fayetteville.
Heritage South Community Credit Union (heritagesouth.org) has 174 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 154 reviews with 5 stars · Clear filters
Everyone that works there is very friendly and extremely knowledgeable. Any questions I have have always been answered in a way that can be understood completely. Feel very comfortable there.
By JANE
Good people great rates better than the banks
By WESLEY
Always willing to help out in whatever you need.
By PATSY K.
I’ve been a costumer for over 40 years and wouldn’t change anything. Outstanding customer service, no AI, real people to talk with and great locations. I needed help with reordering checks on May 19, 2026. And several times in the past for various reasons. Service was professional and quick. I recommend Heritage South 100%!
By PATTY
Everyone is always so nice & helpful.
By Annette
The people who staff the credit union are always friendly and helpful. If they can’t help you, they’ll find someone who can. They always go that extra mile to make sure your needs are taken care of.
By Brenda M.
I've never had a negative experience with Heritage South Community Credit Union. I've been a member almost 20 years and I'll always be a member. Any mistakes are promptly corrected. Their customer service is impeccable!
By JENNIFER
I’ve been a member of this Credit Union from the start. The team has always been professional and helpful in all phases of my life.
By STACEY