Good CSR’s
Lewisburg branches have the best loan officers. Shelbyville has great customer service and drive-thru. The mortgage dept needs a lil more CSR.
By Marcie
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
174 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Heritage South, “We Help When Others Won’t” is not just another marketing slogan we came up with; it’s what our members tell us we do every day. We have story after story about how we’ve done that for other members. We hope you’ll be able to add to those stories as you experience the Heritage South difference! Our membership is open to anyone who lives, works, worships, or attends school in Bedford, Marshall, Rutherford, Cannon, or Maury counties or the cities of Tullahoma, Manchester, Winchester, Decherd, or Fayetteville.
Heritage South Community Credit Union (heritagesouth.org) has 174 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Lewisburg branches have the best loan officers. Shelbyville has great customer service and drive-thru. The mortgage dept needs a lil more CSR.
By Marcie
Heritage South has supported me when my family wasn't able to help me, they helped me afford school, they helped me fix my credit, they helped me buy a car, they helped me buy a home. They watch for issues such as debit card fraud. They helped my brother buy a car when his back wouldn't. They help when others can't. Heritage South helped me when no one else could.
By ALLEN
They know your name when you walk in there and the Ladys that have been there for awhile are great at their Job. I've been with them for 30ish years.
By PAMELA
A problem I was experiencing because of being hacked.
By MARLENE
Easy and convenient.
By Xshot
The entire staff provides outstanding member service. The mortgage lenders were exceptional when my husband and I applied for a home equity line of credit.
By BEV
Everyone is very nice when u go in and the lady that helped me was super nice. Been banking here for years and still happy.
By TAMMY
I feel at home when I come in and feel comfortable if I need assistance. I am always treated as a loyal customer 😊
By Tracey