HereSpaReviews of herespa.com

Response from HereSpa· Aug 31, 2026

Thank you for sharing this wonderful review. We’re glad to hear Whitney was kind, caring, and made such a positive difference for your grandfather. It means so much to know he felt refreshed and cared for after the visit. We appreciate your trust and look forward to helping again whenever your grandfather is ready for another visit. HereSpa Care Team

Response from HereSpa· Aug 15, 2026

Thank you for sharing your experience. We’re glad to hear Wendy was on time, personable, and provided excellent care for your 95-year-old loved one. Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to helping again whenever she needs another visit. HereSpa Care Team

Response from HereSpa· Aug 15, 2026

We reviewed the records and communications associated with this appointment to clarify the timeline and circumstances. The appointment was scheduled for 2:00 PM at a senior living facility. Unlike appointments at private residences, appointments within senior living facilities may require additional time to park, enter the building, complete the facility’s required sign-in process, and travel through the facility to the resident’s room. These access requirements vary by facility and are outside of HereSpa’s control. The facility independently confirmed from its sign-in log that the provider signed in at 2:10 PM. The provider reported that she had arrived at the property several minutes earlier and parked in the facility’s parking garage before entering and signing in. She then proceeded to the client’s room and attempted to locate the client. The provider reported that she knocked several times but was unable to immediately reach the client. Records show that at 2:14 PM, she attempted to contact the telephone number provided in the booking instructions. After receiving no response, she subsequently communicated with the daughter regarding locating the client. The manicure portion of the appointment was completed. The pedicure was not completed that day. The provider reported that the client was tired and did not continue with the pedicure. The daughter was not present during the appointment and provided a different account of the circumstances. There is no independent documentation establishing what occurred between the provider and client regarding the decision not to complete the pedicure at that time. There was a miscommunication regarding the remaining pedicure service. The provider and client discussed having the provider return to complete it. The provider stated that she instructed the client to contact HereSpa to arrange the return visit. The client understood that the provider would return the following day at 10:00 AM. No follow-up appointment was scheduled through HereSpa, and the provider did not return. After the daughter contacted HereSpa, our team contacted the provider and reviewed the circumstances. The provider advised that she was no longer available to make the return trip. A refund was offered to the daughter for the unresolved portion of the appointment, and the refund was accepted. The HereSpa Team

Response from HereSpa· Aug 10, 2026

Thank you for sharing your experience. We’re glad to hear Paula was able to come to your dad and provide such a great haircut, especially during this transition to a nursing home. It means a lot to know her service was helpful and that you were happy with the result. We appreciate your trust and look forward to helping again whenever your dad needs another visit. HereSpa Care Team

Response from HereSpa· Aug 6, 2026

Thank you for sharing your experience. We’re glad to hear you had a great visit and that Carmen was professional, sweet, and friendly. It’s wonderful to know your pedicure looks great and that you plan to book again. We appreciate your trust and look forward to helping with your next visit. HereSpa Care Team

Response from HereSpa· Aug 2, 2026

Thank you for sharing your experience. We’re glad to hear Brandon did a great job and made your husband’s first at-home hair appointment such a positive one. We appreciate your recommendation and look forward to helping again whenever your husband needs another visit. HereSpa Care Team

Response from HereSpa· Jul 30, 2026

Thank you for sharing your feedback. We’re glad to hear you had a great experience and appreciated the energy during your visit. We appreciate your support and look forward to helping again whenever you need us. HereSpa Care Team

Response from HereSpa· Jul 28, 2026

Thank you for sharing your experience. We’re glad to hear you had a great visit and that you love your haircut. It means a lot to know the provider was professional, kind, and made the appointment a positive one. We appreciate your trust and look forward to helping again whenever you’re ready for your next visit. HereSpa Care Team