The subscription wasn’t obvious so I…
The subscription wasn’t obvious so I was surprised to receive a second delivery. I emailed to cancel and accepted my mistake however a third debit was taken and a further producti despatched despite me receiving an email confirming that the subscription had been cancelled. When I complained I was refused a refund and instead was offered just 30% discount, for something I didn’t want in the first place. I suspect the email responses are AI rather than real people, very scripted and repetitive.
By Lynne D.




