Paid £118 and nothing arrived
Paid £118 and nothing arrived my advice is it’s a scam don’t buy anything from them
By Trevor K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Herbal Quality Online is listed under Pharmacy & Medicine.
Herbal Quality Online (herbal-quality-online.com) has 22 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
22 approved reviews, newest moderated first
Paid £118 and nothing arrived my advice is it’s a scam don’t buy anything from them
By Trevor K.
I wish I had read the reviews first, I paid out nearly £400 in September and have received nothing, even their live chat is a much use as a chocolate teapot. I paid with my credit card so hope I can clai back as this is fraud, I shall alos be reporting to the Police and Ombudsman. BE AWARE DONT BUY ANYTHING FROM THIS COMPANY.
By Malcolm
I ordered £240 worth of Gummies on 29th and 30th August this year, and have not received anything! No correspondence at all. I feel so angry that I trusted this company to honour my purchase. I have a number of health issues that, I know would eased some, if not all of my conditions. Please do not buy anything from this company. Read the reviews first. I feel totally let down. This is alot of money.
By Steve T.
SCAM Same as all the others I have been scammed as well for £119.85 and received no gummies. I have emailed but received no response. I cannot find a telephone number to contact them. Disgusting!
By Jacqui C.
I ORDERED 3 BOXES OF GUMMIES ON 26TH OCT PAID BY CREDIT CARD AND HAVE NOT RECEIVED ANYTHING YET. LOOKING AT OTHER COMMENTS IS THIS COMPANY A SCAM. PLEASE INVESTIGATE AS I WAS CHARGED £119-85. TODAY I CHECKED MY CREDIT CARD AND ANOTHER CHARGE HAS BEEN ENTERED FOR THE SAME AMOUNT WHICH I DID NOT ORDER. DES CUNNINGHAM
By Des C.
Like the rest of the reviewers on here, I have been scammed. I ordered one bottle of CBD Gummies and spotted a problem as the form was being processed, so I contacted them via their live chat. I was told to wait for the product to arrive, return it and everything would be sorted out. This was on the 10/10/22 and no product has arrived but I was charged £119.85. If anyone has an e-mail address or a telephone number I would appreciate it if you could post it on this page as my bank cannot begin to treat it as a dispute unless I have tried to contact Herbalqualityonline but I cannot find any contact details.
By Anna K.
It appears I have been scammed along with many others. I have an email from Eva confirming a free despatch on 16th November, as I had not received my original order- seems it will never arrive! Still getting emails every day though!
By Linda
The same problem as other people have reported. Total scam. I too thought I was paying for one package of gummies but was charged £119.85 for 3 packs. Please spread the word.
By Mrs Sheila C.