They had to screw it up
I've been with Henry for almost 3 months. Everything has been smooth until I moved states. We set up an appointment with a provider in my new state and I met with them. Apparently Henry didn't inform the provider why we were meeting or what I needed. Now I will be without test for 2 weeks. After contacting Henry they said make another appointment. So I get to make the appointment, inform them what it's about, go without test while I wait for this company that can't communicate. And....I get to keep paying full price to do the work myself and go without what I pay them for in the first place. A good company would refund my money since they can't communicate.
By Justin M.
Response from Henry Meds· Aug 31, 2025
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