No Medication Yet Received
My initial sign up and appointment with the NP went well. I was very happy with the virtual appointment and the NP's ability to walk me through the process and answer any questions. I received a notification later that morning that the prescription had been submitted to the pharmacy. After waiting 5 days with no further information, I received a notification that the prescription had been canceled and a new prescription had been submitted. I reached out to customer service but was not given any explanation other than it was a pharmacy "mix up". It has been 10 days since my initial sign-up and I have not received any medication and the current status is still just "submitted", not "In Progress" or "shipped". I expressed concern that I was paying monthly and assume I won't receive any medication for at least half of the first month but was not met with any resolution. Still waiting..
By L A.
Response from Henry Meds· Nov 18, 2024
We appreciate your review! At Henry Meds, our commitment is to deliver medications to all clients within 8-10 business days post their intake appointment. Despite our best efforts, occasional challenges may arise at the pharmacies we collaborate with. Should any client encounter a delay exceeding 10 business days, please don't hesitate to reach out to us at [email protected] or call (909) 787-2342. Your feedback is invaluable to us!