Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,880 reviews
Henry MedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,880 approved reviews, newest moderated first
Fast and nice customer service
By Barbara J.
Response from Henry Meds· Jan 11, 2025
We're glad to hear that you've had a wonderful experience with Henry Meds! It's great to know that we're thorough in our work and are always responsive to any questions you may have. Providing excellent customer service is essential for building trust and maintaining a positive relationship with patients.
I began testosterone replacement therapy (TRT) in October 2024 and encountered no difficulties in scheduling lab work, meeting with my provider, obtaining the prescription, receiving dosing instructions, or obtaining subsequent refills. My last dose was on December 15, 2024, and I noticed that there was no refill scheduled, prompting me to contact support. They informed me that I needed to undergo another lab test, which I readily agreed to if it was completed before my next script renewal. However, I did not receive the lab orders until December 18, 2024 ,with results on December 19, and I asked for support about the follow-up appointment. The appointment was scheduled with my provider on December 23, 2024, who renewed my prescription. I finally started receiving alerts indicating that the prescription was being processed on January 3, 2025, but it was not actually filled until January 7, 2025. While waiting, UPS was scheduled to deliver the medication on January 10, 2025, but UPS informed me that the medication had not moved from Kentucky and provided no updates on the delay or the expected delivery date. As a result, I am now experiencing a four-week wait, having paid $125 for medication that has yet to be delivered. The abrupt discontinuation of the medication has left me feeling unwell. I am deeply disappointed with this experience and will seek a different service if this issue persists.
By Austin
Response from Henry Meds· Jan 11, 2025
Thank you for your review. We take all feedback, especially negative feedback, seriously and always try to use it as a tool for improvements. Again, thank you for your time, this is clearly not the kind of experience we wish for any patient to have with Henry.
The customer service and care that I received.
By Sharon P.
Response from Henry Meds· Jan 11, 2025
We are so grateful you took the time to share your feedback with us. We strive to provide the best customer service and we are glad this commitment was reflected in the interactions you have had with Henry Meds!
First appointment was great! Comfortable and answered all of my questions. Very happy with the start of this journey.
By Lynn
Response from Henry Meds· Jan 11, 2025
We truly appreciate receiving such wonderful feedback. At Henry Meds, providing excellent care is at the heart of what we do, and it's incredibly rewarding to hear that we've succeeded in delivering on our commitment to you. Thank you for taking the time to share your experience with us!
Excellent very helpful!!!
By Thomas
Response from Henry Meds· Jan 11, 2025
Thank you for the fantastic 5-star review! We're delighted to know that you’re happy with your experience. Your feedback encourages us to keep delivering the best service possible. We truly appreciate your support and can’t wait to assist you again!
The PA. She was great 👍🏻
By Janet L.
Response from Henry Meds· Jan 11, 2025
This is amazing feedback to receive! The Henry Meds team prides itself on excellent care, and we are always happy to learn when we achieve this.
Made patient feel comfortable and confident in treatment
By john
Response from Henry Meds· Jan 11, 2025
We sincerely appreciate your wonderful feedback! At Henry Meds, delivering exceptional care is our top priority, and it's incredibly rewarding to know that we’ve met your expectations. Thank you for taking the time to share your experience with us!
Customer service was great. Responds as stated with no delay. Zero hassle
By John L.
Response from Henry Meds· Jan 11, 2025
We are so grateful you took the time to share your feedback with us. We strive to provide the best customer service and we are glad this commitment was reflected in the interactions you have had with Henry Meds!
