Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,880 reviews
Henry MedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,880 approved reviews, newest moderated first
The process is simple and easy to follow. Great customer service and follow-up.
By Kelly V.
Response from Henry Meds· Jun 12, 2025
We love hearing about positive experiences! Thank you for sharing your feedback—it encourages us to keep striving for excellence.
The PA was ve eh friendly and supportive and easy to communicate with.
By Charlie W.
Response from Henry Meds· Jun 14, 2025
We’re thrilled to hear you had a great experience! Your feedback encourages us to keep delivering the best service possible.
My nurse practitioner is fantastic however the other customer service is extremely slow if you hear from them at all. Using the portal takes days to get a response if you get one. For busy people who can't always call them it's a real inconvenience.
By Mar C.
Response from Henry Meds· Jun 12, 2025
We truly value your feedback. Thank you for sharing your experience with us.
It has been 10 days and my prescription hasn't been shipped and I've been in constant contact. I'm HIGHLY disappointed.
By April
Response from Henry Meds· Jun 12, 2025
Thank you for your review. At Henry Meds, our standard shipping time for medications is 8-10 business days after your intake appointment. However, delivery times can vary due to factors outside of our control, such as pharmacy backlogs or supply chain issues with our partner pharmacies. If you experience a delay exceeding 10 business days, please contact us at [email protected] or (909) 787-2342 so we can assist you further. We appreciate your feedback and will use it to improve our services.
They shipped out my medication while I was on a vacation and quickly fixed the issues to resend it. Good communication and follow through
By Melissa A.
Response from Henry Meds· Jun 12, 2025
We’re so grateful for your review! It’s always great to hear that our team is making a difference.
Marcy is great!!!!
By Jennifer Aixo S.
Response from Henry Meds· Jun 13, 2025
Thank you for your amazing review! We’re so pleased to hear that your experience was positive. Your kind words motivate us to keep delivering top-quality service.
Takes pharmacy up to 7 days to process the order
By Mauricio
Response from Henry Meds· Jun 12, 2025
We appreciate your review! At Henry Meds, our commitment is to deliver medications to all patients within 8-10 business days post their intake appointment. Despite our best efforts, occasional challenges may arise at the pharmacies we collaborate with. Should any patient encounter a delay exceeding 10 business days, please don't hesitate to reach out to us at [email protected] or call (909) 787-2342. Your feedback is invaluable to us!
My appointment & provider was great! But I have been waiting 6 weeks and still have not received any medication but have been charged for two months of said medication. I have called no less than 5 times and they just keep telling me they will escalate my prescription and it will be shipped in 2 business days.
By Kaleigh D.
Response from Henry Meds· Jun 12, 2025
A representative from Henry Meds will be reaching out.
