Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,880 reviews
Henry MedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
11,880 approved reviews, newest moderated first
Still haven’t received my needles. Bad follow through
By Jean S.
Response from Henry Meds· Jun 15, 2025
Thank you for your review. We’re always sorry when unexpected issues come up and will do our best to resolve them. Our Care Coordination team is available to assist you at [email protected].
The check in with the physician was helpful; she was clear and concise. It's unfortunate of the new FDA rulings but I'm confident the alternative offered to me will be assist in my weight loss journey (30 lbs. to date).
By Kelley B.
Response from Henry Meds· Jun 15, 2025
We truly appreciate your support! Providing excellent care is at the heart of what we do, and it’s great to know our efforts are making a difference.
Excellent service! You actually get a person online to help you and you can speak to a person if that is all you need I’ve tried 3 three different websites and by far this is the one I chose to stay with. There’s an old adage that says it’s too good to be true!” Well that rarely works today within the online companies. If it’s too good to be true, Then RUN!!! As far away as you can!!!
By Stephanie J.
Response from Henry Meds· Jun 15, 2025
We’re so grateful for your kind words! Reviews like yours have a significant impact on guiding others as they make decisions. Thank you again for your support and thoughtful feedback.
I still do not have the meds
By Matthew R.
Response from Henry Meds· Jun 15, 2025
Thank you for your review. Our goal is to ensure that all patients receive their medication within 8-10 business days after their intake appointment. Any patient that experiences a delay beyond 10 business days, please contact us at [email protected] or call (909) 787-2342. We appreciate your feedback!
Very Professional Experience! Excellent Professionals!
By Daniel
Response from Henry Meds· Jun 15, 2025
We sincerely appreciate your feedback! It’s always rewarding to know we’ve met expectations and provided a great experience.
The APRN was very professional and to the point.
By Melodee
Response from Henry Meds· Jun 15, 2025
Your review made our day! We’re so happy to know you had a great experience and appreciate your support.
Henry Meds was great until I went to cancel my account. They won't refund me for the last prescription refill which I never received. I've been passed off to 2 different "customer support" agents like a bait and switch scheme. Finally going to resort to just filing a dispute with my credit card company after being given multiple excuses and asked to be patient. Never took them this long to charge my account.
By Susan H.
Response from Henry Meds· Jun 15, 2025
To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!
Loved the doctor! Disappointed that my meds have not arrived after 1 week.
By Amy G.
Response from Henry Meds· Jun 15, 2025
Thank you for your review! At Henry Meds, we are dedicated to delivering medications to our patients within 8-10 business days following their intake appointment. While we work hard to meet this timeline, there can occasionally be challenges with the pharmacies we partner with. If you experience a delay of more than 10 business days, please feel free to contact us at [email protected] or call (909) 787-2342. We truly value your feedback!
