Henry Ford Health SystemReviews of henryford.com

Medicare patients take note: Henry Ford Health took over MSU Internal Medicine and the billing has changed, charging extra because "chronic conditions" were discussed, managed and treated during an annual visit, which is paid for by Medicare. Discussions about these "conditions" lasted less than a minute. - The doctor asked about a hip and I said it was fine. - I told the doctor I made an appointment for a dermatology screening. - I asked when I last had an electrocardiogram. MSU Internal Medicine never charged for such minor mentions. Henry Ford's billing clerk said their coders scan the doctor's notes for billing opportunities, which seems intrusive. So I will bring up no issues during my next annual exam and likewise forbid the doctor from doing the same. And I will likewise advise the doctor to use caution with taking notes.

I had my whole face smashed in today and I been here for 2 1/2 hrs and STILL waiting to see a Dr. This is a fkng joke. I should have never came here. Corwell is so so much better. They could care less here

Husband went to Henry Ford Rochester for a hypertensive crisis. His BP was over 180/150. We were there for over 5 hours prior to him being given anything to lower the Bp. During this 5 hour period his BP continued to rise with no intervention. The doctor arived after 6 hours and was rude and condensing. I had to argue with him to get BP medication administered. What a horrible experience.

My daughter was poisoned by the mob. They finished the job in the Cath Lab

Don’t go to St. John’s aka Henry ford on Moross… they will bill your insurance.. admit you and still have you sitting in the lobby for 8 hours and have no answers for your plan of health care or a room to even sit in… please if you can go to Corewell Health… you will be treated like an actual human that needs help and will be happy with your care and all your needs met…but to each’s own I guess!!! Speaking from experience… be sure to get an itemized bill of care to dispute if this has ever happened to you…!!!

The doctor only has 20 minutes to see a patient and the doctor spends 10 minutes to review the patient's file. The doctor has no time to know the patient's current situation and explain the treatment.

HENRY FORD/ ESSENTION HOSPITAL HAS THE WORST CUSTOMER SERVICE AND ESPECIALLY THE GIRL THAT I TALKED TO HER NAME WAS EISHA I WAS ON HOLD FOR AN HOUR AND BY THE TIME SHE ANSWERED SHE SAID I NEED TO FAX IN MY REQUEST FROM MY DOCTOR SHE HUNG UP AND I FAXED WHAT SHE NEEDED AFTER I FAXED IT I CALLED BACK AND AND THIS TIME I WAS ON HOLD FOR OVER AN HOUR AND SAME GIRL ANSWERED THE CALL AND WAS SO RUDE AND ASKING FOR MY INFORMATION EVEN THOUGH SHE HAS EVERYTHING IN THE SYSTEM AND PUT ME ON HOLD AND COMES BACK TAKING HER SWEET TIME AND FINALLY AFTER AN HOUR AND HALF I GOT MY APPOTIMENT

If I could give zero stars I would. I visited the emergency room this morning in excruciating unexplained pain. Deeply concerned that I might need urgent surgery for gallbladder or appendix issue. Instead of receiving medical evaluation by the intake nurse getting my vitals, I was immediately met with condensation and hostility by her. I was belittled and told I should just go to my primary care physician for questions regarding the pain that had come and gone for the last couple of months with unexplained answers. When I pointed out that my doctor is booked out for months and asked what a patient is supposed to do in an acute pain crisis. This response was a dismissive. This is an emergency room. We do emergency care. I have trusted this hospital Network for 15 to 20 years but this experience completely shattered My trust. Nobody should be made to fill small when they are in physical agony and looking for help. On a bright note, if it wasn't for my nurse Raphael, I would have turned around and walked out! By the time I got to my room, I was in tears and ready to leave but he took time to listen to me with care and compassion and took great care of me! Sad to say that within the first few seconds of the Doctor coming in he did the same thing as the intake person and had to remind me again that this was an emergency room where they did emergency care and I might not get any answers. I must have walked in that day with a sign on my forehead that says I'm dumb and don't understand what an emergency room is. I have to say within several minutes of talking with him. He did change his tune and then did proceed to give me very good care. Sad. I feel like I had to fight for it! This facility seriously needs to retrain certain staff on basic empathy and patient care!