Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
476 reviews
HemperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Hemper Box is the premium monthly subscription box for smoking essentials. Limited edition smoking accessories and celebrity curated lifestyle brand. $39.99 for $100+ Value
Hemper (hemper.co) has 476 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
476 approved reviews, newest moderated first
I placed an order in the beginning of November and by the end of November I had not heard anything from the company after sending many emails with no response. I emailed the parent company and Sandi emailed me back so fast! She was very friendly and efficient with the information she presented. Thank you Sandi for all your help! I will be returning for sure!
By Vella G.
Large variety and good prices.
By Marc J.
Had an issue with an order and spoke with Sandi. She provided amazing customer support, was very kind and understanding, and solved my ordering problems with very easy instruction. Top tier customer service. I am very glad that she was the person behind the phone helping me out.
By Lukas R.
I placed my order on October 30th about 2 weeks went by with no progress on my order. When I reached out I will say I was impressed with how quickly they reached back out, however there was a system error and my order never got placed in the shipping batch. It's now the 11th of November and I'm not expected to recieve my order till the 18th. That equals 20 days i have been waiting for my package. This was not a cheap purchase and I am a bit frustrated that I have to wait so long. Probably will not be ordering from this company again
By Rhianna W.
UPS broke my package when delivered, and said 'glass' and I arrived to the head piece broken. I contacted Hemper support, I had gotten the Protect+ and they sent me a replacement piece! I also bought another one of their pieces which are wonderful. They're pieces are good quality, but delivery services are just awful. nonetheless, an amazing job!
By delmer T.
Ordered the XL Dios De Los Muertos subscription box, bong came shattered. Was told that it would be replaced but would have to wait a week, haven’t heard anything since. While waiting for that bong, decided to order two of the XL beaker bongs as gifts. Box came with “paper” packing on one side and one of the bongs was completely shattered. Emailed them again about that while also waiting to hear back about the broken DDLM bong and it’s been 4 days, no response.
By alex C.
Responsive and courteous. Problem solved!
By Chris van S.
I’ve been ordering boxes for almost two years and never had a damaged piece, so it was awesome to get the quick and easy help, especially when these pieces really are a work of art. The response was quick and personable from a helpful and laid-back staff when I needed a replacement for my broken glass. 🤍Loyal for Lyfe on dat HempeR!🤍
By renee B.
